Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Joy Pleasant

Joy Pleasant

Summary

Proven ability to streamline operations and foster meaningful relationships, as demonstrated at the New York City Department of Education. Expert in multitasking and organization, with a knack for enhancing data accuracy and accessibility. Excels in teamwork and collaboration, significantly improving program efficiency and parent satisfaction.

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.

Overview

14
14
years of professional experience

Work History

Parent Program Assistant / Family Worker

New York City Department Of Education
12.2010 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with parents through best practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily I-logs for management review.
  • Supported planning and coordination of various programs and associated activities.
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
  • Strengthened relationships with parents through regular, effective communication and timely updates on attendance progress.

Applied Behavioral Analysis Therapist

Master Faster Catalyst Agency
05.2022 - 05.2024
  • Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and facilitating effective communication among team members.
  • Assisted clients in achieving goals by utilizing reinforcement systems, shaping techniques, and prompting strategies tailored to individual learning styles.
  • Facilitated social skills groups, helping clients build essential interpersonal abilities through guided practice and peer interaction.
  • Implemented data-driven strategies to monitor client progress, adjusting interventions as needed for optimal results.
  • Designed visual supports and schedules for clients, aiding in increased independence and daily functioning.
  • Improved challenging behaviors by implementing function-based intervention plans in collaboration with other professionals.
  • Incorporated play-based therapy into sessions, increasing motivation while targeting relevant skill development areas such as communication or social cognition.

Education

Bachelor of Science - Sociology

Lehman College
Bronx, NY
12-2025

Associate of Arts - Liberal Arts

Hostos Community College
Bronx, NY
06-2020

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry (ATS , Google Docs , Insight Beta
  • Excel Spreadsheets
  • Student records management
  • Staff support

  • Administrative support
  • Community outreach
  • Operations support
  • Remote working experience
  • Support services
  • Mail management

Timeline

Applied Behavioral Analysis Therapist

Master Faster Catalyst Agency
05.2022 - 05.2024

Parent Program Assistant / Family Worker

New York City Department Of Education
12.2010 - Current

Bachelor of Science - Sociology

Lehman College

Associate of Arts - Liberal Arts

Hostos Community College
Joy Pleasant