Joy Ramos
Senior Technical Product Manager
Marietta,GA
Summary
Technical Product Strategist and former Software Engineer with 10+ years of experience delivering enterprise-scale data, automation, modernizing ML document-processing systems, and improving decision-making across large organizations. Adept at shaping product strategy, designing technical proofs-of-concept, and driving adoption of modern platforms across complex organizations. Known for bridging business and engineering needs, crafting compelling solution narratives, and influencing stakeholders to advance technical maturity. Proven success in leading cloud migrations, building internal OCR platforms, and delivering multi-million-dollar cost savings through modernization and strategic vendor negotiations. Brings a consulting-ready mindset, strong technical credibility, and a track record of driving meaningful, measurable impact.
Overview
10
10
years of professional experience
Work History
Technical Product Manager
Capital One
08.2021 - 09.2025
- Led modernization of enterprise ML-driven document-intelligence workflows, improving data accuracy and reducing manual review across internal teams.
- Delivered a cloud-hosted platform upgrade that reduced system complexity and generated $1.5M in operational savings, strengthening long-term stability and data quality.
- Increased engineering bandwidth by 50% through integration of a modern SaaS solution that eliminated 9 security vulnerabilities and removed legacy maintenance overhead.
- Improved performance of machine-learning OCR models by refining extraction logic, metadata capture, and confidence-score thresholds, increasing automated throughput by 25%.
- Built the first enterprise model-performance dashboard, surfacing accuracy trends, failure patterns, and confidence-score distributions to eliminate manual SQL investigations.
- Mentored engineers transitioning into product management, strengthening team capability, and maturing product practices.
Technical Product Owner
Capital One
02.2019 - 08.2021
- Led discovery and evaluation of an end-of-life OCR tool, balancing licensing costs, security risks, and long-term scalability to guide executive decision-making.
- Owned the launch of Capital One’s first internal OCR platform, delivering a secure, scalable MVP in six months and eliminating third-party licensing fees.
- Managed dual-platform operations during migration, ensuring continuity for underwriting and fraud teams while accelerating adoption of the new solution.
- Conducted hands-on analysis of extraction accuracy and workflow performance, identifying gaps that informed roadmap prioritization and improved downstream analytics.
Associate SWE & Senior Associate SWE
Capital One
07.2015 - 02.2019
- Modernized enterprise data-publishing pipelines and event-driven workflows, improving scalability, reliability, and downstream analytics performance.
- Engineered a streamlined payment-processing architecture for personal loans, delivering the MVP one month early and reducing system complexity.
- Converted legacy SOAP APIs to RESTful services, improving customer usability and modernizing the IVR payment system.
- Strengthened data modeling, governance, and integration patterns to ensure clean, reliable communication across systems during modernization efforts.
Education
M.S. - Management of Information Technology
University of Virginia
B.S. - Computer Science, Minor in Management
Jacksonville University
Skills
OCR & Document Processing Platforms
Product Lifecycle Management
Vendor Relationship Management
Data-Driven Decision Making
Stakeholder Alignment and Negotiation
Platform Modernization
Cross-Functional Team Leadership
Technical Roadmapping
Cloud Migration Strategy
Data Product Strategy
Metadata Frameworks
Cost Optimization Strategy
Enterprise Data Pipelines
Timeline
Technical Product Manager
Capital One
08.2021 - 09.2025
Technical Product Owner
Capital One
02.2019 - 08.2021
Associate SWE & Senior Associate SWE
Capital One
07.2015 - 02.2019
B.S. - Computer Science, Minor in Management
Jacksonville University
M.S. - Management of Information Technology
University of Virginia