Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Reese

Food Service Specialist
Detroit,MI

Summary

Over ten years of high volume kitchen experience. Hardworking server with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service.

Overview

6
6
years of professional experience

Work History

Food Expo

Hudson Cafe
Detroit, MI
07.2021 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Provide great server experience for 40 tables daily

Recording Studio Manager

Royal Team Entertainment
Detroit, MI
06.2019 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Promoted positive customer experience through day-to-day supervision and management of recording studio.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Supervised 8 employees on production team schedule sessions and media production equipment inventory weekly
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Drafted invoices for completed work.

Print Shop Manager

StashHouse Productions
Detroit, MI
12.2019 - 12.2021
  • Keyholder
  • Interacted well with customers to build connections and nurture relationships.
  • Instructed staff of 7 on appropriately handling difficult and complicated sales and unhappy customers by implementing weekly reports.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Increased profits through effective employee training and troubleshooting profit loss areas.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of print shop storefront and printing lab , working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory pickups and drop-offs.
  • Maintained daily sale goals with weekly team building activities

Education

High School Diploma -

Detroit Urban Lutheran HS
Detroit
06.2006

Skills

  • Customer Relations
  • Critical Thinking
  • Serving and Bussing
  • Food Production Processes
  • Safe Food Handling Practices
  • Cash Drawer Operations
  • Managing Orders and Deliveries
  • Food Assembly
  • Food and Beverage Service
  • Teamwork and Collaboration
  • Dependable and Cooperative
  • Billing and Payment Processing
  • Quality Assessments

Timeline

Food Expo

Hudson Cafe
07.2021 - Current

Print Shop Manager

StashHouse Productions
12.2019 - 12.2021

Recording Studio Manager

Royal Team Entertainment
06.2019 - Current

High School Diploma -

Detroit Urban Lutheran HS

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Joy ReeseFood Service Specialist