Joy Reimche
MINOT,ND
Summary
Reliable caregiver with experience supporting daily living needs, safety checks, vital sign monitoring, and care-plan follow-through. Strong in verbal and written communication, active listening, and HIPAA-compliant documentation. Ready to support quality outcomes through compassionate, flexible care.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Direct Care Associate
NCBHC
Minot, ND
12.2018 - Current
- De-escalated crisis situations using calm communication and approved intervention techniques.
- Document client observations, behaviors, and interventions using accurate behavioral health records.
- Assisted with medication reminders and routine health-related tasks per established protocols.
- Monitored client well-being, reporting concerns promptly to nursing and clinical staff.
- Provided direct support during daily living activities, promoting safety, dignity, and client independence.
- Documented client observations, behaviors, and interventions using accurate behavioral health records.
- Maintained a clean and safe environment for patients, reducing the risk of infections and injuries.
- Conducted routine safety checks throughout the facility to ensure compliance with regulations and prevent accidents.
- Streamlined documentation processes by utilizing electronic health records systems efficiently.
- Monitored vital signs regularly, detecting changes in patients' conditions and taking appropriate action when necessary.
- Managed medical appointments for patients by coordinating transportation and accompanying them when needed.
- Participated in ongoing training programs to stay current on best practices in direct care service provision.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Night Auditor
Cobblestone Inn & Suites
Bottineau, ND
03.2014 - 05.2016
- Prepared night audit reports, balancing transactions across rooms, taxes, and miscellaneous charges.
- Reconciled daily folios, cash drawers, and payment postings for accurate overnight accounting.
- Resolved guest billing discrepancies quickly, correcting folios and explaining charges clearly.
- Processed guest check-ins, check-outs, and reservations while maintaining front desk service standards.
- Monitored property security and responded to overnight guest needs with professionalism.
- Coordinated wake-up calls, phone inquiries, and late-night service requests efficiently.
- Office Skills, computer entries, proper phone etiquette with professionalism.
Customer Service Representative
Verity,LLC
Rugby, ND
2011 - 2013
- Documented customer interactions accurately in CRM systems to support consistent case tracking.
- Resolved customer inquiries with clear, accurate communication across phone, email, and chat channels.
- Adapted quickly to changing procedures, systems, and customer needs during daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed service requests and updated customer information with attention to detail.
Education
GED -
NDSU
Fargo, NDSkills
- Medication administration
- Personal care support
- Behavioral interventions
- Behavioral management
- Case documentation
- Client documentation
- CPR certified
- HIPAA compliance
- Multitasking and organization
- Verbal and written communication
- Active listening
- Listening skills
- Adaptive learning
- Professional boundaries
- Adaptability and flexibility
Certification
- DCA - Direct Care Aide
- NA-Nurse Aide
- MA-Med Aide
- DD Certified
- Continuing educations, certifications
Timeline
Direct Care Associate
NCBHC
12.2018 - Current
Night Auditor
Cobblestone Inn & Suites
03.2014 - 05.2016
Customer Service Representative
Verity,LLC
2011 - 2013
GED -
NDSU