Joy Samuel
Ferris
Summary
I am a dedicated professional with a strong track record in customer service, consistently delivering exceptional support and building positive relationships. As a team player, I collaborate effectively with colleagues to achieve common goals. My goal-oriented mindset drives me to set and accomplish ambitious targets, ensuring continuous improvement and success. With excellent time management skills, I efficiently prioritize tasks to meet deadlines without compromising quality. I am a results-driven professional with a strong aptitude for problem-solving, consistently identifying effective solutions to complex challenges. I excel at maintaining and building credibility through reliable and transparent communication. My keen ability to identify and deliver value ensures that I contribute meaningfully to organizational success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Advocate4Me Rep Sr
United Health Care
07.2021 - Current
- Provide expertise and customer service support to members as part of the UnitedHealthcare Advocate4Me model.
- Engage in direct phone-based customer interactions to address complex member needs.
- Authorize claims payments or refer claims to investigators for further review.
- Offer recommendations on services to help close gaps in care for members and their families.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Personal Banker
Wells Fargo
07.2016 - 05.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Teller
Wells Fargo
07.2014 - 07.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Processed customer deposits, withdrawals, credit, and mortgage payments.
- Managed the vault, balanced and detailed the vault, and handled money requests and shipments.
Education
Associate of Arts - Speech Communications
Long Beach City College
Long Beach, CA08-1998
High School Diploma -
Renaissance High School For The Arts
Long Beach, CA06-1993
Skills
- Exceptional ability to provide support and build positive relationships with clients
- Strong verbal and written communication skills, including public speaking and customer interactions
- Proven aptitude for identifying effective solutions to complex challenges
- Excellent ability to prioritize tasks and meet deadlines without compromising quality
- Effective team player with a goal-oriented mindset, collaborating with colleagues to achieve common goals
- Collaborate with Others Demonstrate Diversity Awareness Learn and Develop
- Contribute Innovative Ideas Work Effectively in a Changing Environment
- Proficient in Microsoft Word, PowerPoint, and Excel Quick learner with company systems Familiar with CRM software (eg, Salesforce) Basic knowledge of data analysis tools (eg, Tableau, SQL) Experience with online platforms
Accomplishments
Awarded Top Metric 2024 MVP of the team.
Awarded Top Performer 2019 Personal Banker
Timeline
Advocate4Me Rep Sr
United Health Care
07.2021 - Current
Personal Banker
Wells Fargo
07.2016 - 05.2020
Teller
Wells Fargo
07.2014 - 07.2016
Associate of Arts - Speech Communications
Long Beach City College
High School Diploma -
Renaissance High School For The Arts
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