Joy Scott
Pueblo,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Nanny
Tina Sauer
05.2022 - 08.2022
- For 25 plus years have supported children in play activities, snacks, hygiene and socialization.
- Assisted with light house keeping duties as well as running errands.
- Organized and cleaned home after activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
Customer Service Representative
Mission Side
03.2020 - 09.2020
- Took customers phone calls who wanted to process their 2020 census over phone.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Iqor
01.2019 - 02.2020
- Took phone calls from customers who had technical issues with their devices.
- Bill pay
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered 50 or more customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Degree - General Studies
Pueblo Community College
2011
High School Diploma -
Central High School
Pueblo, CO06.1994
Skills
- Empathetic to customers' needs and wants
- Keep myself updated on product
- Teamwork
- Determining the quickest, most effective way to answer A client or customers question
- Stay updated on product
- Patience
- Empathy
- Self management skills
- Positive Attitude
References
Sally Owens sa.owens@yahoo.com
Kelly Hilber kellyhilber123@gmail.com
Vicki Lopez chuysheart2000@yahoo.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nanny
Tina Sauer
05.2022 - 08.2022
Customer Service Representative
Mission Side
03.2020 - 09.2020
Customer Service Representative
Iqor
01.2019 - 02.2020
Degree - General Studies
Pueblo Community College
High School Diploma -
Central High School
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