Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joy Sharp

Archie,MO

Summary

Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excels at fostering relationships with customers and coworkers, and going the extra mile to ensure satisfaction. Willingness to take on added responsibilities to meet team goals. Highly motivated to learn, grow, and excel. Seeking a full-time position that offers professional challenges utilizing interpersonal communications skills, excellent time management, and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Infant Nanny

Private Care
Archie, MO
01.2023 - Current
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Maintained a safe environment by following all safety protocols set by parents or guardians.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.

Customer Support Specialist

Side By Side Stuff
Drexel, MO
06.2022 - 12.2022
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.

911 Dispatcher

Belton Police Department
Belton, MO
08.2019 - 06.2022
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch appropriate units.
  • Coordinated activities between multiple agencies during emergency situations.
  • Read system maps and caller information, and documented details in system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.

Delivery Driver

Panera Bread
Kansas City, MO
05.2019 - 06.2019
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Fostered positive working relationships with regular customers.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Tire and Lube Technician

Fulghum Auto
Grandview, MO
07.2018 - 05.2019
  • Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Maintained records of all work performed as well as all parts used during service repairs.

Customer Service Representative

Tide Dry Cleaners
Leawood, KS
02.2018 - 07.2018
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High -

Skills

  • Customer service
  • Organizational skills
  • Call Management
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Patient and Empathetic

Certification

CPR and First Aid Certification for infant through adults.

Timeline

Infant Nanny

Private Care
01.2023 - Current

Customer Support Specialist

Side By Side Stuff
06.2022 - 12.2022

911 Dispatcher

Belton Police Department
08.2019 - 06.2022

Delivery Driver

Panera Bread
05.2019 - 06.2019

Tire and Lube Technician

Fulghum Auto
07.2018 - 05.2019

Customer Service Representative

Tide Dry Cleaners
02.2018 - 07.2018

High -

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Joy Sharp