Joy skiver
Experienced Operations Technician with strong technical telecom knowledge and troubleshooting skills. Proficient in remote work, ensuring compliance with performance metrics while delivering effective issue resolution.
Work History
Operations Technician I
16 Years 11 MonthsExecuted technical support and troubleshooting for voice systems in large business and federal accounts.
Facilitated field dispatch coordination and provided technical support to field technicians for effective issue resolution.
Provided comprehensive technical assistance by logging into client routers, optimizing performance for VoIP, PRI, SIP, fax, Genesys Cloud, and Cisco services.
Executed tasks independently in a remote setting since 2020, maintaining compliance with performance metrics and service level expectations.
Kept up with required training and classes to continue furthering my knowledge.
Education
High School Diploma
I have a High school diploma
Skills
Accomplishments
Collaborated with my team for trainings. Maintained higher call volumes than my team . Reduced customer downtimes through efficient root cause analyses . Mentored new technicians though voice repair processes .
Received many recognitions from peers and clients .