Joy Stelly
Houston,TX
Summary
Cheerful and High energy, always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintains all service standards and follow safe service regulations. Willingness to learn other skills will ensure the job's success.
Overview
5
5
years of professional experience
Work History
Hostess
Amelia Farm And Market
08.2018 - 12.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Beauty Consultant Sales Representative
Walgreens
01.2020 - 05.2020
- Recommended appropriate products to meet customers' individual needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Suggested styles and treatments based on clients' needs and appearances.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Participated in team meetings to discuss customer service issues or changes in procedures.
Beauty Consultant and Front Desk Clerk
D-franchise
03.2021 - 10.2021
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Scheduled and confirmed appointments.
- Provided personalized care to make clients feel comfortable. Meticulously maintained spa appearance and cleanliness.
- Monitored work stations throughout shift for any necessary cleaning or restocking needs.
Floor Associate
Beauty Zone
11.2021 - 06.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Inspected floor surface to assess conditions and correct imperfections potentially affecting carpet or flooring installation.
Wax Specialist
European Wax Center
08.2022 - 07.2023
- Maintained a clean, hygienic environment while performing all waxing treatments.
- Used applicator stick to carefully distribute wax onto patient's skin.
- Demonstrated expertise in waxing services, including full-body and bikini waxes.
- Attended regular training sessions to stay up-to-date on industry best practices.
- Communicated clearly with clients to maximize comfort and ease.
- Maintained clean work areas for patients to enjoy appealing treatment spaces.
- Exercised caution throughout procedures to provide delicate care experience.
- Developed extensive knowledge of different types of wax products and their application techniques.
Education
No Degree - Skin
Aveda Institute
Shenandoah Tx12.2021
No Degree - Cosmetology Education
Lamar Port Arthur
Port Arthur, TX03.2020
High School Diploma -
West Brook Sr High School
Beaumont, TX05.2019
Skills
- Skin Rejuvenation
- Social Perceptiveness
- Hair Removal
- Spa retail sales
- Customer service
- Communication skills
- Excellent team player
- Performance improvement
Timeline
Wax Specialist
European Wax Center
08.2022 - 07.2023
Floor Associate
Beauty Zone
11.2021 - 06.2022
Beauty Consultant and Front Desk Clerk
D-franchise
03.2021 - 10.2021
Beauty Consultant Sales Representative
Walgreens
01.2020 - 05.2020
Hostess
Amelia Farm And Market
08.2018 - 12.2019
No Degree - Skin
Aveda Institute
No Degree - Cosmetology Education
Lamar Port Arthur
High School Diploma -
West Brook Sr High School
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