Joy Stidham
Newark,DE
Summary
Proactive Assistant Manager with extensive experience in customer success and service operations. Proven track record in resolving customer complaints, mentoring team members, and managing high-stress situations. Strong skills in product knowledge, task delegation, problem resolution, and team leadership, offering a commitment to driving business growth and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Manager, Customer Success
Delaware and Yacht Registry, Ltd / CT Corporation
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement with email campaigns.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Customer Success Lead
Delaware Registry, Ltd., Yacht Registry, Lt
01.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Played an integral role in facilitating the seamless coordination and performance of day-to-day duties, ensuring effective teamwork.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Senior Customer Service Specialist
Delaware Registry, Ltd., Yacht Registry, Ltd.
05.2013 - 04.2020
- Processed day to day transactions including new Delaware Corporations, State of Delaware Boat Registrations, Coast Guard Documentation, FAA Aircraft Registrations and EIN Procurement
- Filed State of Delaware Incorporations, Amendments, Mergers, Dissolutions along with request direct transactions such as good standing, certified copies, apostilles, plain copies, etc.
- Achieved success in overseeing the maintenance and tracking of more than 1,000 accounts' Delaware Incorporations and boat registrations.
Customer Service Representative
Delaware Registry, Ltd., Yacht Registry, Ltd.
08.2003 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Several Accounting And Economic Courses
University of Delaware
Newark, DEAccounting And Business Courses
Delaware Technical And Community College
Wilmington, DEHigh School Diploma -
St. Elizabeth's High School
Wilmington, DE06.1973
Skills
Display the following Skills
- Product and service knowledge
- Task Delegation
- Workload Managementt
- Customer rapport
- Multitasking Abilities
- Team Leadership
- Great Customer Service Relations
- Problem Resolution
- Time Management
- Multitasking
- Good Judgment
Timeline
Assistant Manager, Customer Success
Delaware and Yacht Registry, Ltd / CT Corporation
01.2022 - Current
Customer Success Lead
Delaware Registry, Ltd., Yacht Registry, Lt
01.2021 - 01.2022
Senior Customer Service Specialist
Delaware Registry, Ltd., Yacht Registry, Ltd.
05.2013 - 04.2020
Customer Service Representative
Delaware Registry, Ltd., Yacht Registry, Ltd.
08.2003 - 05.2013
Several Accounting And Economic Courses
University of Delaware
Accounting And Business Courses
Delaware Technical And Community College
High School Diploma -
St. Elizabeth's High School
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