Summary
Overview
Work History
Education
Skills
Clearances
Awards
Timeline
Generic

Joy Taylor

Indianapolis,IN

Summary

Reliable OIC Specialist, with exceptional leadership, strong organizational and multi-tasking skills seeking an opportunity to grow as a leader within the OIC team and achieve company goals.




Overview

14
14
years of professional experience

Work History

OIC Specialist

Allied Universal
05.2024 - Current
  • Answer, evaluate, and prioritize incoming telephone and radio calls.
  • Support and assist in record management and data collection for Simon properties which involves recorded video.
  • Operate and monitor surveillance cameras while properly documenting or escalating incidents to supervisor as needed.
  • Proficient in computer applications Alto, Purecloud, Sceptre, and Topo for daily workflow; following protocols and maintaining confidentiality.
  • Relieve team of breaks and lunches.
  • Complete required monthly training in a timely fashion.




Unit Supply Specialist, 92-Y

U.S. Army National Guard
01.2016 - Current
  • Receive, inspect, store and issue equipment.
  • Prepare all documents such as; statement of charges and disputes.

Project Coordinator

Lowe's
01.2019 - 03.2023
  • Maintain installation processes from start to end.
  • Maintains accurate record of all interactions and occurrences in relation to customer and service provider.

Sales Associate

Macy's
01.2014 - 01.2018
  • Prepare customer orders accurately and efficiently.
  • Successfully management high volume sales.

Customer Service Representative

Teleperformance
01.2011 - 01.2016
  • Inbound and outbound call handling.
  • Research, and resolve service, product, and billing issues.
  • Discuss products and services with prospective customers.

Education

High School Diploma -

Calumet High School
Gary, IN

Skills

  • Punctual
  • Leadership skills
  • Teamwork and collaboration
  • Self-driven
  • Detail-oriented
  • Highly motivated
  • Computer literate
  • Solid multi-tasking skills
  • Problem- solving abilities
  • Highly adaptable and able to work under pressure
  • Impeccable customer service skills

Clearances

Secret-Level Security Clearance

Awards

The Army Achievement Medal

Timeline

OIC Specialist

Allied Universal
05.2024 - Current

Project Coordinator

Lowe's
01.2019 - 03.2023

Unit Supply Specialist, 92-Y

U.S. Army National Guard
01.2016 - Current

Sales Associate

Macy's
01.2014 - 01.2018

Customer Service Representative

Teleperformance
01.2011 - 01.2016

High School Diploma -

Calumet High School
Joy Taylor