Joy Taylor-Hargro
Milwaukee,WI
Summary
Always dependable on knowledge revolving around products, services, and sanitation guidelines across multiple beauty professions. Striving to keep reliability and trust the forefront of all team management skills and problem solving to develop long lasting professional relationships whether with coworkers, management, or clientele. Making continued education a necessity for over 10 years while expanding services and experiences across the board.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employed
01.2015 - Current
- Follow all safety and sanitation guidelines
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Executed pedicures and manicures using professional quality products and tools.
- Grew repeat client base through effective marketing and customer service.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Nail Technician/Front Desk Receptionist
Polished Beauty Lounge
05.2021 - 08.2022
- Provide natural nail care and pedicure services for diverse clients
- Upsell and add-on services
- Maintain good time management between clients
- Help co-workers with services as needed
- Clean, sanitize,and disinfect implements and workspaces properly
- Book ,confirm and reschedule salon appointments via phone and voicemail
- Process transactions (cash,credit cards, and gift certificates) and issue receipts
- Offer beverages and converse with clients that are in the waiting area
- Trained new team members on company procedures, customer service and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Nail Technician
The Posh Spot
07.2014 - 10.2015
- Provide natural nail care and pedicure services for diverse clients
- Schedule client appointments and promote new spa services, and add-on upselling
- Clean, sanitize, and disinfect personal tools and shared equipment in the spa
- Assist with inventory orders
- Work and promote special events
- Stay current on new nail trends and services.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
Esthiology License - Aesthetician
The Institute of Beauty And Wellness
Milwaukee, WI10.2023
Licensed Nail Technician -
International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA12.2013
Skills
- Customer Experience
- Team Collaboration
- Conflict Management
- Marketing Initiatives
- Client Needs Assessment
- Time Management
- Problem-Solving Skills
- Advanced Facials
- Spa Treatment Services Expertise
- Skin Condition Diagnosis and Treatment
- Hair Removal (Waxing)
Social Media
Instagram: Thepolishedconcierge
Certification
*BarbicideCertified
*Barbicide Covid-19 Certified
Timeline
Nail Technician/Front Desk Receptionist
Polished Beauty Lounge
05.2021 - 08.2022
Nail Technician
Self-employed
01.2015 - Current
Nail Technician
The Posh Spot
07.2014 - 10.2015
Esthiology License - Aesthetician
The Institute of Beauty And Wellness
Licensed Nail Technician -
International School of Skin, Nailcare, And Massage Therapy
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