Joy Thomas
Rodeo,CA
Summary
Dynamic professional with a strong blend of business acumen and technical expertise, eager to embrace challenging roles that drive growth and innovation. Proficient in leveraging social media strategies and sales techniques to foster substantial business development, with a comprehensive understanding of security protocols and emergency response procedures. Experienced in conducting surveillance and managing access control, effectively identifying and mitigating potential security threats through keen observational skills. Compassionate caregiver dedicated to enhancing clients' quality of life by implementing personalized care plans, demonstrating reliability and exceptional communication in addressing individual needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Martinez Refining Company
05.2025 - Current
- Conducted thorough security screenings to ensure compliance with federal regulations.
- Collaborated with law enforcement agencies during security incidents and emergencies.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Prevented unauthorized access to restricted areas by enforcing strict entry protocols, verifying identification credentials and maintaining vigilant surveillance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Shift Leader
Taco Bell
08.2023 - 02.2025
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new staff on food safety protocols and efficient service techniques.
- Managed daily workflow and scheduled staff for adequate coverage.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Security Officer
GardaWorld Security
11.2023 - 05.2024
- Operated communication systems between officers stationed throughout the facility.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained accurate logs of all security related activities.
Security Officer
Securitas Security Services USA
01.2022 - 09.2023
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect and deter suspicious activities.
- Maintained detailed logs of daily activities and incident reports for review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Implemented access control measures to safeguard sensitive areas.
In-Home Caregiver
Pacific Homecare Services
11.2020 - 06.2022
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Developed tailored care plans based on individual client needs, ensuring optimal health and comfort.
- Coordinated medication management, maintaining accurate records to ensure adherence to prescribed regimens.
- Monitored client health status, promptly reporting changes to healthcare professionals for timely intervention.
- Implemented safety protocols within the home environment, reducing risks and promoting client independence.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Sales Representative Team Leader
Verizon Wireless
06.2021 - 12.2021
- Identified customer needs by asking questions and advising on best solutions.
- Led team of sales representatives to exceed targets through strategic planning and effective coaching.
- Presented product demonstrations, addressing customer inquiries and concerns effectively.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Shift Leader
KFC
01.2017 - 02.2021
- Managed daily workflow and scheduled staff for adequate coverage.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Coordinated shift schedules, optimizing workforce allocation based on demand patterns.
- Maintained compliance with health regulations, ensuring cleanliness and safety in food preparation areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
Some College (No Degree) - Small Business Management
Solano Community College
Fairfield, CAHigh School Diploma -
Prospects High School
06-2018
Skills
- Accurate inventory tracking
- Emergency response planning
- Conflict resolution skills
- Shift management
- Team development
- Cleaning and sanitizing
- First aid and safety
- Compassionate caregiving
- Upselling proficiency
- Visitor tracking
- Stationary surveillance
- CCTV surveillance
Certification
- Security Guard License
- Transportation Worker Identification Card (TWIC)
- First Aid/CPR Certified
- Food Handler Card
Timeline
Security Officer
Martinez Refining Company
05.2025 - Current
Security Officer
GardaWorld Security
11.2023 - 05.2024
Shift Leader
Taco Bell
08.2023 - 02.2025
Security Officer
Securitas Security Services USA
01.2022 - 09.2023
Sales Representative Team Leader
Verizon Wireless
06.2021 - 12.2021
In-Home Caregiver
Pacific Homecare Services
11.2020 - 06.2022
Shift Leader
KFC
01.2017 - 02.2021
High School Diploma -
Prospects High School
Some College (No Degree) - Small Business Management
Solano Community College
Similar Profiles
MOHD HALEEM HILALMOHD HALEEM HILAL
Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)
MUHAMMAD KHAIRUDIN BIN ZULKEFLIMUHAMMAD KHAIRUDIN BIN ZULKEFLI
Field operator Fluidized Catalytic Cracking Unit (FCCU) for Reactor and regenerator unit at Hengyuan Refining Company Berhad (formerly know as Shell Refining Company (FOM) Berhad)Field operator Fluidized Catalytic Cracking Unit (FCCU) for Reactor and regenerator unit at Hengyuan Refining Company Berhad (formerly know as Shell Refining Company (FOM) Berhad)
Hamy Nurul Halissa ZaharuddinHamy Nurul Halissa Zaharuddin
Loading Controller at Hengyuan Refining Company Berhad (formerly known as Shell Refining Company Berhad)Loading Controller at Hengyuan Refining Company Berhad (formerly known as Shell Refining Company Berhad)
Ernesto ChamorroErnesto Chamorro
Professional Chauffeur at Pure Luxury TransportationProfessional Chauffeur at Pure Luxury Transportation
Jonelle AlvarezJonelle Alvarez
Shift Leader at WalgreensShift Leader at Walgreens