Joy Vrabel
Rome,PA
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
16
16
years of professional experience
Work History
Office Staff
Lake Bonin Campground and Rollerena
Rome, PA
04.2010 - Current
- Responsibilities include opening and securing the roller skating rink, camp store and office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. suggest entertainment in the surrounding areas for their enjoyment, allowing them to make the most of their stay with us.
- Kept camp store / office, and rollerena area clean and neat to give visitors positive first impression.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Interacted with customers by phone, email or in-person to provide information.
Teacher Aide /Community Support Provider
Racker Center
Owego, NY
01.2008 - 01.2011
- Helped with daily activities, Structure of class room, helping with the children's lunches and snacks
- Working one on one with children on activities.
- Assisted in implementation of community support services in alignment with needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
Players Club
Tioga Downs Casino Resort
Nichols , NY
05.2019 - 11.2020
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - Travel And Tourism
Elmira Business Institute
Elmira, NY06.1996
High School Diploma -
Northeast Bradford Jr. Sr. High School
Rome PA06.1993
Skills
- Record Sorting and Filing
- Prioritization and Time Management
- Data Gathering
- Data Entry
- Verbal and Written Communication
- Reliable and Punctual
- Self-Motivated
- Attention to Detail
- Accounts Payable and Receivable
- Staff Supervision
Timeline
Players Club
Tioga Downs Casino Resort
05.2019 - 11.2020
Office Staff
Lake Bonin Campground and Rollerena
04.2010 - Current
Teacher Aide /Community Support Provider
Racker Center
01.2008 - 01.2011
Certificate - Travel And Tourism
Elmira Business Institute
High School Diploma -
Northeast Bradford Jr. Sr. High School