Joy Waiters
Raleigh,NC
Summary
Versatile healthcare professional with experience as both a Phlebotomist and CNA, providing high-quality patient care in fast-paced clinical settings. Proficient in specimen collection, patient monitoring, and supporting nursing teams to ensure safe and efficient care delivery. Brings strong customer service skills, with a proven ability to communicate effectively, build rapport with patients and families, and maintain a compassionate, patient-centered approach. Willing to relocate to: Durham, NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
KALEO SUPPORTS, INC.
04.2024 - Current
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
Behavior Technician (BT)
Autizum
Apex, NC
06.2024 - 12.2025
- Implement individualized behavior intervention plans as written by the BCBA
- Provide direct one-on-one ABA therapy to clients
- Collect accurate data on client behaviors and skill acquisition
- Assist clients in developing communication, social, self-help, and daily living skills
- Use positive reinforcement and evidence-based behavior strategies
- Prompt, model, and reinforce appropriate behaviors
- Follow safety procedures and implement de-escalation techniques when necessary
- Maintain professional and ethical behavior in accordance with ABA guidelines
- Collaborate with supervisors, caregivers, and team members
- Document session notes clearly and accurately after each session
Med Tech
Avendelle Assisted Living
Raleigh, NC
08.2020 - 07.2025
- Observed, measured, and documented vital signs; promptly reported changes to the Operational Manager or nursing staff.
- Provided high-quality, compassionate patient care and support to ensure comfort and safety.
- Dispensed and documented medications in accordance with physician orders, MARs, and facility policies.
Companion Aide
Seniors Helping Seniors
Raleigh, NC
08.2020 - 06.2023
- Provided companionship and emotional support to clients to promote comfort, safety, and well-being.
- Assisted with daily routines and light activities, including meal preparation, reminders, and light housekeeping.
Customer Support Specialist
Urgent.ly
Raleigh, NC
06.2021 - 03.2023
- Assisted customers during roadside emergencies by coordinating services and providing real-time support.
- Dispatched service providers and documented requests accurately
- Maintain calm, professional communication with distressed or stranded customer.
Phlebotomist
Octopharma Plasma
Raleigh, NC
11.2020 - 07.2022
- Performed venipunctures safely and accurately in accordance with clinical standards.
- Operated automated plasmapheresis machines while monitoring donor safety and comfort.
- Maintained strict compliance with Standard Operating Procedures (SOPs), safety regulations, and infection control guidelines.
Supervisor
Cadence Assisted Living
Raleigh, NC
08.2019 - 07.2020
- Supervised overnight staff to ensure resident safety, comfort, and continuity of care.
- Oversaw nightly operations, staff assignments, and coverage during overnight shifts.
- Monitored residents throughout the night, responding promptly to call lights, behavioral concerns, and emergencies.
- Ensured medications, personal care, and overnight routines were completed according to care plans and facility policies.
- Conducted safety checks, ensured doors were secured, and maintained a safe environment.
- Documented incidents, shift reports, and communicated overnight updates to management and nursing staff.
Crew Member
Dunkin' Donuts
Hazelton, PA
07.2019 - 08.2019
- Provided friendly, fast-paced customer service in a high-volume food service environment.
- Prepared and served coffee, beverages, and food items according to Dunkin’ standards.
- Operated cash registers, processed payments accurately, and handled customer orders efficiently.
- Maintained a clean, organized, and sanitary work environment in compliance with food safety guidelines.
Private Nanny
Care.com
Hazelton, NC
07.2017 - 07.2019
- Helped child complete homework and special assignments daily to support academic performance.
- Assisted with everyday needs
Education
High School Diploma - undefined
Freeport High School
Freeport, NY06.2011
Skills
- Clear verbal and written communication
- Active listening and empathy
- Conflict resolution and problem-solving
- Professional phone etiquette
- Multitasking and prioritization
- Calm interaction with distressed individuals
- Team collaboration and professionalism
- Patient-centered care
- Vital signs monitoring
- Medication administration (per MAR, as permitted)
- Venipuncture and capillary blood collection
- Specimen collection, labeling, and handling
- Operation of automated plasmapheresis equipment
Certification
- BLS Certification
- Certified Medication Aide
- Certified Phlebotomy Technician
- CPR Certification
Timeline
Behavior Technician (BT)
Autizum
06.2024 - 12.2025
Team Lead/Supervisor
KALEO SUPPORTS, INC.
04.2024 - Current
Customer Support Specialist
Urgent.ly
06.2021 - 03.2023
Phlebotomist
Octopharma Plasma
11.2020 - 07.2022
Med Tech
Avendelle Assisted Living
08.2020 - 07.2025
Companion Aide
Seniors Helping Seniors
08.2020 - 06.2023
Supervisor
Cadence Assisted Living
08.2019 - 07.2020
Crew Member
Dunkin' Donuts
07.2019 - 08.2019
Private Nanny
Care.com
07.2017 - 07.2019
High School Diploma - undefined
Freeport High School