Joya Blanks
Suitland ,MD
Summary
Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Bartender
Redstone
Oxon Hill, MD
01.2019 - 04.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Server
McCormick & Schmick's Seafood & Steaks
Oxon Hill, MD
04.2016 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
Busser
Bond 45
Oxon Hill, MD
04.2016 - 04.2018
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Diploma -
Forestville High School
Forestville, Md05.2014
Skills
- Responsible Alcohol Service
- Menu Memorization
- Liquor, Beer and Wine Knowledge
- Knowledge of Craft and Microbrews
- Health Codes Compliance
- Cash Handling
- Sales
- Cleaning
- Food Preparation and Safety
- Point of Sale Systems
- Cash register operation
- Sales expertise
- Highly reliable
- Creative mixology
- Handling difficult customers
- Attending multiple customers
- Hospitality service expertise
- Aloha POS
- New hire training
Timeline
Bartender
Redstone
01.2019 - 04.2021
Server
McCormick & Schmick's Seafood & Steaks
04.2016 - 10.2018
Busser
Bond 45
04.2016 - 04.2018
Diploma -
Forestville High School