Joya Brown
Kingsland,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
General Manager, Administration
Main Street Auto/Formerly Coastal Car Care
Saint Marys, GA
07.2017 - Current
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Designed sales and service strategies to improve revenue and retention.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Respite Care Provider for Military Families
Child Care Aware of America
Kingsland, Georgia
08.2016 - Current
- Educated families about available resources within the community that can provide additional support.
- Assisted in developing and implementing individualized care plans for clients.
- Monitored client progress and documented any changes or issues.
- Coordinated communication between family members regarding schedule changes or needs of the client.
- Observed the physical health and emotional well-being of each client.
- Ensured safety of all clients at all times while providing respite care services.
- Participated in team meetings to discuss best practices for working with clients.
- Adhered to agency policies and procedures related to confidentiality regulations.
- Developed positive relationships with clients, their families, and other involved parties.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Provided temporary relief and support to families of individuals with disabilities.
- Maintained accurate records of services provided to clients.
- Facilitated recreational activities that promote socialization skills and independence.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
- Promoted positive behavior reinforcement strategies when appropriate.
- Maintained required annual training and development as a contacted employee.
- Adhered to company policy for routine background checks and maintained up to date certification for CPR/First Aid & AED.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZSkills
- Business Development
- Process Automation
- Customer Retention
- Financial Administration
- P&L Management
- Supply Chain Management
- Sales
- Account Management
- Quality Management
- Vendor Sourcing
- Project Management
- Workflow Planning
- Customer Relationship Management
- Staff Supervision
- Contract Negotiations
- Advertising and marketing
- Business Administration
- Schedule Management
- Service Quality Improvement
- Staff Training
- Customer experiences
- Cross-functional team management
- Performance Improvement
- Risk Management
- Budgeting and cost control
- Community Outreach
- Problem Resolution
- Vendor Negotiations
- Inventory Control
- Performance Evaluations
- Profit and loss accountability
Timeline
General Manager, Administration
Main Street Auto/Formerly Coastal Car Care
07.2017 - Current
Respite Care Provider for Military Families
Child Care Aware of America
08.2016 - Current
Bachelor of Arts - Psychology
University of Arizona