JOYA LACY
Memphis,TN
Summary
I have over 6 years experience in the multifamily property management industry. I am a self- starter, hands on, and a good motivated person to work with. I love to communicate, smile, and developed a relationship with my residents to acknowledge that I care.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Coastal Ridge Mangement
Cordova, TN
06.2023 - Current
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Manager
Makowsky Ringel And Greenberg
Memphis, TN
05.2021 - 05.2023
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Explained terms of lease and amounts to be paid to tenants.
- Assessed property, compiled information and wrote reports regarding findings for submission to director.
- Monitored performance of individual leasing agents and coached on successful strategies.
Leasing Professional/ Tax Credit/ Hud Section 8
Millennial Housing
Memphis, Tennessee
03.2020 - 04.2021
- Marketed property to local businesses through collateral, emails and phone calls.
- Accept low income, RTA Voucher, inspect units.
- Verified tenant incomes and other information before accepting lease applications.
- Process application through compliance/ lease renewals
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Leasing Assistant
BG Staffing - BG Multifamily
Memphis, TN
02.2018 - 02.2020
- Assigned to work at different property for training and assist help from the manager.
- Handled move ins- move out/filing weekly.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Education
Bachelor of Arts - Film Production
University of Memphis
Memphis, TN05.2014
Skills
- Entrata Property Management Software
- Onesite Property Management Software
- Administrative Leadership
- Performance Assessment
- Property Showing
- Relationship Building
- Sales and Marketing
- Clear Communication
- Microsoft Office/ Microsoft Teams
- Spreadsheet Tracking
Timeline
Leasing Professional
Coastal Ridge Mangement
06.2023 - Current
Leasing Manager
Makowsky Ringel And Greenberg
05.2021 - 05.2023
Leasing Professional/ Tax Credit/ Hud Section 8
Millennial Housing
03.2020 - 04.2021
Leasing Assistant
BG Staffing - BG Multifamily
02.2018 - 02.2020
Bachelor of Arts - Film Production
University of Memphis