Joya Parsons
Reliance,MD
Summary
Experienced manager with over 20 years in the service industry, specializing in retail and horticulture management. Proven track record of financial acumen, team leadership, and exceptional customer service. Adept at creating a customer-focused culture, driving sales, and maintaining operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Joseph Wick Nurseries, LTD
10.2023 - Current
- Manage approximately $1 million in gross sales annually, consistently meeting and exceeding sales targets
- Develop new client relationships, expanding the customer base and fostering long-term partnerships
- Oversee plant ordering and scheduling deliveries, ensuring timely and accurate fulfillment
- Assist customers in person with ordering and payment, providing exceptional service and support.
Landscape Supervisor/Senior Horticulturist
Baywood Greens Horticulture
01.2015 - 08.2023
- Designed and maintained extensive floriculture displays and landscaped beds
- Managed departmental budget, delivering surplus results and maintaining budget increases below inflation rates
- Hired, trained, and developed a team of 12-16 crew members, fostering a collaborative work environment.
Department Manager/Live Nursery Specialist
Lowe's Home Improvement
08.2012 - 01.2015
- Managed a retail garden center department with up to ten employees and $4.5 million in annual sales
- Directed inventory reports, ordering, and workflow management
- Achieved a 40% reduction in non-sellable nursery shrink and increased sales margins.
Customer Service Representative
M&T Bank
07.2011 - 08.2012
- Exceeded sales referrals, call efficiency, and adherence expectations
- Named Employee of the Month, March 2012.
Owner/Operator
Quite Contrary Gardens
03.2009 - 12.2011
- Managed all operational aspects of a small market garden, including strategic planning, planting, harvesting, and direct sales at local farmers' markets.
Front Desk, Administrative Assistant
Callaway, Farnell and Moore, Inc.
06.2002 - 12.2008
- Handled settlement paperwork, bank deposits, appointment scheduling, and compiled monthly reports.
MIS Manager
Waikiki Beachcomber Hotel
08.2000 - 06.2002
- Oversaw hotel information systems management, including budgeting and hardware/software upgrades.
Cryptologic Technician
United States Navy
08.1994 - 04.2000
- Managed a technical support team of 6, directed workflow, maintained records and databases, and wrote performance reports
- Attained rank of E-5.
Education
Bachelor of Arts in History -
Salisbury University
05.2006
Skills
- Leadership & Team Management
- Customer Service Excellence
- Budget Management & Financial Reporting
- Inventory Management
- Strategic Planning
- Employee Training & Development
- Project Management
- Technical Support & Systems Management
Referencesavailable
True
Certification
Delaware Certified Nursery Professional
Chesapeake Bay Landscape Professional
Certified Private Nutrient Handler
Timeline
Inside Sales Representative
Joseph Wick Nurseries, LTD
10.2023 - Current
Landscape Supervisor/Senior Horticulturist
Baywood Greens Horticulture
01.2015 - 08.2023
Department Manager/Live Nursery Specialist
Lowe's Home Improvement
08.2012 - 01.2015
Customer Service Representative
M&T Bank
07.2011 - 08.2012
Owner/Operator
Quite Contrary Gardens
03.2009 - 12.2011
Front Desk, Administrative Assistant
Callaway, Farnell and Moore, Inc.
06.2002 - 12.2008
MIS Manager
Waikiki Beachcomber Hotel
08.2000 - 06.2002
Cryptologic Technician
United States Navy
08.1994 - 04.2000
Bachelor of Arts in History -
Salisbury University