Joya C. Banks
Atlantic City,NJ
Summary
Experienced case manager with a strong worth ethic, adaptability and exceptional interpersonal skills. In addition, the mission to enhance human well-being; help meet the basic and complex needs of all individuals served; with a particular focus on those who are vulnerable, oppressed, and living in poverty. I offer and demonstrate skills in case management and service coordination; and have the ability to adapt at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Care Manager
AtlantiCare Behavioral Health
Egg Harbor Township, NJ
06.2015 - Current
- Assist consumers in creating WRAP plans, and medical and mental health advanced directives
- Teaches and models Wellness and Recovery principles
- Complete biopsychosocial assessments and prepares a comprehensive treatment plan for consumers
- Provides competent crisis intervention
- Spends time in the consumer's residence and community in order to realize the goals of the consumer's treatment plan engaging in supportive counseling and providing education in daily living skills and functioning independently in the community
- Develops an adequate professional working relationship with all referral sources and relevant agencies while providing care management for consumers
- Documents all consumer interactions, including sessions with consumer's families/others as appropriate within established time frames
- Ability to address treatment goals, major treatment issues and changes in mental status
- Facilitated communication between members of health care delivery while involving consumers in decision-making processes to minimize service fragmentation
- Used motivational interviewing to educate, support and motivate change
- Created plan of care to assist consumers in reducing problems or barriers to achieve optimal level of health
- Promoted integrations of long-term services and support to enhance continuity of care.
- Attended and actively participated in meetings to provide and receive information on consumer progression
- Maintained awareness of government regulations, health insurance changes and financing options
Emergency Department Screener
AtlantiCare Regional Medical Center
Atlantic City, NJ
08.2013 - 05.2015
- Screen patients in the ED for Superstorm Sandy
- Support care managers in the community with the homeless popluation
- Support consumers with linkage to mental health, substance abuse, medical and housing services.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
Case Manager
AtlantiCare Behavioral Health (AC Public Schools)
Atlantic City, NJ
05.2010 - 07.2013
- Provide food referrals to consumers in the community
- Facilitate support groups for Grandparents and Kin
- Facilitated psycho educational groups to middle through high school aged girls
- Facilitated and coordinated summer camp
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Case Manager
South Jersey Aids Alliance
Atlantic City, NJ
09.2008 - 04.2010
- Provide HIV prevention education to HIV positive individuals
- Link patients to treatment, including doctor appointments, as well as navigating health insurance
- Collect data, prepare progress notes and final reports for programs and activities
Education
Master of Science - Social Work
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2022
Bachelor of Science - Criminal Justice
Virginia State University
05.2008
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2004
Skills
- Ability to facilitate support groups
- Good oral and written communication skills
- Strong leadership and organizational skills
- Customer Service
- Training and team-building
- Hard-working and reliable
- Motivated and outgoing
- Acute and rehabilitative care
- Patient safety
- Case assessments
- ADL support
Affiliations
Children's African Studies
Awards
2019 AtlantiCare Customer Experience Award Recipient
References
Available upon request
Timeline
Care Manager
AtlantiCare Behavioral Health
06.2015 - Current
Emergency Department Screener
AtlantiCare Regional Medical Center
08.2013 - 05.2015
Case Manager
AtlantiCare Behavioral Health (AC Public Schools)
05.2010 - 07.2013
Case Manager
South Jersey Aids Alliance
09.2008 - 04.2010
Master of Science - Social Work
Rutgers, The State University of New Jersey
Bachelor of Science - Criminal Justice
Virginia State University
High School Diploma -
Atlantic City High School
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