Joyana Gutierrez
Wichita Falls,TX
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Chicken Express
05.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Whataburger
10.2020 - 04.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Results Company-Wichita Falls, TX
10.2018 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations efficiently , maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High school -
Cityview Jr/Sr Highschool
Wichita Falls, TX12.2017
Skills
- Cashiering
- Food Safety
- Food Service
- Customer Service
- Patience and empathy
- Time management skills
- Customer relations
- Issue resolution
- Written and verbal communication
- Conflict resolution
- Reports and documents
- Telephone reception
- Front desk operations
Certification
- Food Handler Certification
- Driver's License
Timeline
Cashier
Chicken Express
05.2021 - 12.2021
Cashier
Whataburger
10.2020 - 04.2021
Customer Service Representative
Results Company-Wichita Falls, TX
10.2018 - 01.2019
High school -
Cityview Jr/Sr Highschool