Joyce Akins
North Las Vegas,NV
Summary
Detail-oriented housekeeping professional with extensive experience in the hospitality industry. Maintains high standards of cleanliness and operational efficiency, enhancing guest satisfaction through meticulous cleaning practices and effective communication with team members.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Driver
Silver Ride
Las Vegas
04.2026 - Current
- Transported passengers with disabilities, ensuring on-time arrivals and personalized door-to-door service.
- Assisted passengers with boarding, exiting, and mobility needs while maintaining HIPAA compliance.
- Performed pre-trip and post-trip vehicle assessments daily.
- Reported no-calls, no shows, and concerns to dispatch, maintaining communication and operational efficiency.
School Custodian
Lied STEM Academy
Las Vegas, NV
10.2022 - 05.2026
- Ensured cleanliness and sanitation of classrooms, restrooms, hallways, offices and common areas to create a safe learning environment.
- Safely operated high powered floor machines, including carpet extractor, wet vac, burnisher and buffer machine.
- Restocked sanitization-stations, paper towels, soap, and sanitizer regularly.
- Managed waste disposal and recycling programs throughout the school facilities.
- Assisted with setup of school events, arranging tables and chairs as needed.
- Monitored student involvement in campus events to maintain safety and compliance with school rules.
Guest Room Attendant
Downtown Grand Hotel & Casino
Las Vegas, Nevada
03.2015 - 12.2021
- Cleaned and sanitized guest rooms to maintain high standards of hotel cleanliness.
- Inspected rooms for maintenance issues and reported them promptly for resolution.
- Collaborated with housekeeping team to ensure efficient room turnover and readiness.
- Maintained organization of cleaning carts and supplies for streamlined operations.
- Disinfected guest restrooms and scrubbed shower walls, floors, countertops, and toilets, enhancing overall guest satisfaction.
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Locked guest rooms after performing housekeeping services and maintained complete security.
Houseperson
Downtown Grand Hotel & Casino
Las Vegas, NV
12.2020 - 12.2021
- Cleared soiled linen and trash from room attendants' carts promptly to support efficient housekeeping operations.
- Ensured cleanliness of guest floor corridors, foyers, stairwells, and public vending areas for enhanced guest satisfaction.
- Restocked locker rooms with cleaning supplies, amenities, linens, and essential items to maintain operational readiness.
Education
Certificate - Sterile Processing Technology
Penn Foster Career School
Scranton, PA 06.2026 - 08.2026
Office Assistant - Business Technology
Long Beach Job Corps Center
Long Beach, CA 02.2002 - 06.2003
Skills
- Bed Making Techniques
- Customer service
- Attention to detail
- Communication skills
- Time management
- Safety compliance
- Team collaboration
- Organizational skills
- Equipment maintenance
- Cleaning techniques
- Cart management
- Upholstery cleaning
- Floor care techniques
- Mopping and buffing floors
Certification
- Bloodborne Pathogens Certificate (BBP), 2026
- CPR/AED/First Aid Certification, 2026
- AARP Defensive Driving, 2026
- Department of Transportation (DOTS) Certificate, 2026
Timeline
Certificate - Sterile Processing Technology
Penn Foster Career School
06.2026 - 08.2026
Driver
Silver Ride
04.2026 - Current
School Custodian
Lied STEM Academy
10.2022 - 05.2026
Houseperson
Downtown Grand Hotel & Casino
12.2020 - 12.2021
Guest Room Attendant
Downtown Grand Hotel & Casino
03.2015 - 12.2021
Office Assistant - Business Technology
Long Beach Job Corps Center
02.2002 - 06.2003