Joyce Arsenault
Livermore,CA
Summary
Dynamic and results-driven retail manager with over 36 years of expertise in store management, specializing in merchandising, staff supervision, sales strategy, and customer service. Proven track record in hiring and inventory control, complemented by exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, with a swift capacity to learn and implement new skills. Dedicated to utilizing strengths to foster team success and enhance organizational growth.
Overview
27
27
years of professional experience
Work History
CMS Teller
Loomis Armored US
11.2019 - Current
- Processed cash transactions efficiently while maintaining compliance with financial regulations.
- Assisted in the training of new tellers, sharing best practices for secure and efficient operations.
- Supported branch management in maintaining an organized work environment by adhering to operational standards and procedures.
- Utilized advanced technology tools such as currency counting machines for accurate cash handling procedures that minimized human error possibilities significantly.
Assistant Manager - Operations
Marshalls
06.2017 - 07.2018
- Managed and directed the work of Associates while maintaining overall store accountability
- Planned daily work activity and allocated work assignments based on business needs
- Developed and analyzed strategic scheduling and made recommendations to Store Manager regarding exceptions to store payroll budget
- Oversaw ongoing functional training of Associates within assigned areas
- Collaborated with other Assistant Store Managers within the store to ensure all store standards are consistently met
- Oversaw and identified issues and opportunities for improvement throughout the store
- Developed and coordinated action plans with input from peers to continually improve and strength store and Associate performance
- Reviewed and analyzed operational reports and audit results with Store Manager and develop action plans and ensure their execution
Store Manager
Marshalls
06.2014 - 06.2017
- Directed day to day operations in store that achieved sales of over $12 Million
- Brought shrink down from over 4% to 2.89%
- Passed internal audit
- Kept associate attrition under 1%
- Mentored and promoted coordinators to ASM positions in other store
Assistant Manager
Marshalls
06.2011 - 07.2014
- Relocated Almaden Expressway Store to this location
- Hired all associates for this location
- Processed and set store for merchandising and grand opening
- Store had outstanding customer service score every year
- Store achieved achieved TJX Credit goals every year
Assistant Manager - Operations
Marshalls
06.2006 - 07.2011
- Passed internal audits every year
- Achieved sales goals every year
- Stockroom kept current and up-to-date on processing of merchandise
- Maintained associate attrition to goal every year
Assistant Manager - Operations
Marshalls
06.2006 - 06.2008
- Achieved sales goals every year
- Brought markdown capture rates up to company standard
- Maintained associate attrition to goal every year
- Merchandise damages kept in line under company standards
Store Manager
Ross
10.2005 - 06.2006
Store Manager
Marshalls
10.1998 - 10.2005
Education
AA degree - Business Management
Chabot College
Hayward, CA06.1979
Skills
- Store Opening & Closing Procedures
- Retail Inventory Management
- Operational Improvements
- Merchandising / Product Presentation
- Cost Reduction / Shrink Avoidance
- Sales Professional
- Recruiting and Interviewing
- Training and Development
- Conflict Resolution Skills
- Change/Turnaround Management
- Accurate Money Handling
- Professionalism and work ethic
- Critical thinking
- Listening and comprehension
- Cash handling expertise
- Strong work ethic
- Exceptional customer service
- Friendly
- Customer relationship building
- Excellent time management skills
- Cash handling and management
Timeline
CMS Teller
Loomis Armored US
11.2019 - Current
Assistant Manager - Operations
Marshalls
06.2017 - 07.2018
Store Manager
Marshalls
06.2014 - 06.2017
Assistant Manager
Marshalls
06.2011 - 07.2014
Assistant Manager - Operations
Marshalls
06.2006 - 07.2011
Assistant Manager - Operations
Marshalls
06.2006 - 06.2008
Store Manager
Ross
10.2005 - 06.2006
Store Manager
Marshalls
10.1998 - 10.2005
AA degree - Business Management
Chabot College
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