Quam Adediran
Maricopa
Summary
Dynamic ATM Field Service Technician with expertise in cash handling and security protocols at Loomis Armored US. Proven track record in enhancing cash management strategies and fostering client relationships. Adept at problem-solving and delivering exceptional customer service, ensuring operational excellence and high satisfaction rates.
Overview
24
24
years of professional experience
Work History
ATM Field Service Technician
Loomis Armored US
06.2008 - Current
- Analyzed transaction data to identify trends, improving cash management strategies across multiple locations.
- Trained new employees on proper ATM servicing techniques, ensuring consistent quality across all team members.
- Provided support to bank branches, troubleshooting ATM errors and facilitating resolutions.
Customer Support Specialist
Fieldwork Phoenix
03.2002 - 05.2008
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
General Studies
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
Thornton Highschool
Harvey, IL06-1999
Skills
- Security protocols
- ATM maintenance
- Cash handling expertise
- Security awareness
- Banking regulations
- Customer service
- Problem-solving
- Teamwork
Timeline
ATM Field Service Technician
Loomis Armored US
06.2008 - Current
Customer Support Specialist
Fieldwork Phoenix
03.2002 - 05.2008
General Studies
South Suburban College of Cook County
High School Diploma -
Thornton Highschool
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