Dylan Rostron
Bristow,OK
Summary
Proven expertise in enhancing ATM functionality and customer satisfaction, honed at ATM-ONE. Skilled in equipment repair and software configuration, I excel in diagnosing issues and executing timely solutions. My dedication to security awareness and exceptional customer service has significantly improved operational efficiency. Demonstrating critical thinking and mechanical abilities, I consistently ensure optimal performance and reliability of technical systems.
Overview
9
9
years of professional experience
Work History
ATM Field Service Technician
ATM-ONE
02.2018 - 06.2024
- Safeguarded customer information by adhering to security protocols during service visits.
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
- Expanded technical expertise with ongoing professional development opportunities in the field of ATM servicing technology.
- Expedited problem resolution through effective communication with helpdesk support teams.
- Maintained strong knowledge of industry advancements, staying up-to-date on the latest ATM technologies and functionalities.
- Mitigated potential issues with proactive assessment of ATM health through regular site visits.
- Maximized equipment lifespan by identifying upgrade opportunities during routine maintenance checks.
- Demonstrated flexibility to adapt quickly to changes in work schedules or assignments based on client needs.
- Collaborated in developing training materials for new technicians, guiding them through hands-on learning experiences while sharing best practices in the field-service environment.
- Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
- Optimized machine performance by calibrating components such as card readers, cash dispensers, and receipt printers.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Demonstrated increased knowledge of company products and equipment.
Lead Technician
Computertrendz
01.2015 - 02.2018
Education
High School Diploma -
Mannford High School
Mannford, OK05.2020
Skills
- Network Connectivity
- Equipment Repair
- Software configuration
- Diagnostic Testing
- ATM maintenance
- Field Service Operations
- Cash handling expertise
- Hardware Installation
- System Upgrades
- Security awareness
- Customer Service
- Attention to Detail
- Critical Thinking
- Parts Replacement
- Hand and Power Tool Operation
- Decision-Making
- Mechanical abilities
- Remote Troubleshooting
- Customer Relations
- Software Reinstallation
- Flexible Schedule
- Cable Management
- Operating System Configuration
- Memory Installation
- Work Planning and Prioritization
- Troubleshooting Techniques
- Electrical Component Replacement
Timeline
ATM Field Service Technician
ATM-ONE
02.2018 - 06.2024
Lead Technician
Computertrendz
01.2015 - 02.2018
High School Diploma -
Mannford High School