Esteban Rabell
Willingboro
Summary
Highly skilled in diagnosing and repairing hardware and software issues, ensuring optimal machine performance and minimal downtime. Detail-oriented with methodical approach to tasks, consistently delivering quick and accurate work while upholding strong work ethic.
Overview
17
17
years of professional experience
Work History
ATM Field Service Technician
HTX - Diebold Nixdorf
Philadelphia, PA
02.2025 - Current
- Diagnosed and repaired ATM malfunctions to ensure optimal functionality.
- Performed routine maintenance on ATMs, enhancing reliability and customer satisfaction.
- Collaborated with cross-functional teams to resolve complex technical issues efficiently.
- Trained junior technicians on troubleshooting and repair processes, fostering skill development.
- Managed inventory of parts and tools, ensuring availability for timely service delivery.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
Utility Operator
Georgia Pacific
Camden, NJ
06.2024 - Current
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Managed product, testing, and internal communications.
- Coached junior training staff on correct procedures and optimization strategies.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
Professional Driver
Lyft
Philadelphia, PA
04.2017 - 06.2024
- Ensure safety of all passengers
- Observe all traffic regulations
- Interact with customers in a professional manner
- Communicate with customers about potential delays
- Efficiently managed maintenance, mileage, and miscellaneous expenses
Field Service Technician II
EMSAR
Philadelphia, PA
11.2022 - 11.2023
- Analyze customers' problems to diagnose faults and implement corrective measures
- Prioritize work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards
- Read maps, manufacturer documentation and work orders to complete high-quality work on-schedule
- Consult with customers to understand current needs to advise and execute strategies for improving long-term equipment performance
- Coordinate preventive maintenance schedules
- Operate machines to repair defective and damaged items
- Keeping up-to-date with current equipment and machinery to understand best practices
- Enter work orders, quotes and parts orders into SalesForce
- Training new employees on repair/installation work company software, policies and procedures
ATM Field Service Technician
Shields Business Solutions
Willingboro, NJ
08.2020 - 03.2021
- Locate defects using oscilloscopes, signal generators, ammeters, voltmeters and special diagnostic software programs
- Fill machines with toners, inks and other duplicating fluids
- Reassemble machines after making repairs and replacing parts
- Test new systems to ensure that were in working order
- Travel to customer stores or offices to service machines or to provide emergency repair service
- Lay cable and hooked up electrical connections between machines, power sources, and phone lines
- Advise customers concerning equipment operation, maintenance and programming
- Enter information into computers to copy programs from one electronic component to another and to draw, modify and store schematics
- Reinstall software programs and adjusted settings on existing software fixed machine malfunctions
Mobility Specialist
Hoveround Corporation
Philadelphia, PA
09.2019 - 07.2020
- Building and maintaining relationships with current and prospective customers
- Diagnose malfunctioning equipment
- Setup home medical equipment
- Complete daily documentation for services rendered
- Logistical planning for daily routes
- Responsible for shipping and receiving
- Inventory control
Field Service Technician
National Seating and Mobility
Bristol, PA
09.2018 - 06.2019
- Respond to service calls and make repairs as needed in the office and in the field
- Assemble mobility equipment in a timely manner
- Assess client needs for safety and comfortability
- Form strong relationships with clients
- Providing quotations and processing orders for replacement parts
- Assisted in an upturn in sales volume to reach quarterly goals
- Aiding at open clinics for mobility repairs
Distribution Associate
Pet Valu
Philadelphia, PA
01.2016 - 04.2017
- Comply with Pet Valu policies, guidelines, and procedures
- Effectively and efficiently use equipment to complete transactions
- Accurately keep count on inventory
- Efficiently perform multiple tasks throughout the warehouse facility
CRT Technician
CMC Adaptive Seating and Homecare
Belleville, NJ
01.2009 - 12.2015
- Receive assembly and build CRT and, , to include complex wheelchairs, standers, activity chairs, gait trainers, walkers, etc
- Deliver equipment and trouble shoot upon delivery
- Construct and fabricate complex seating systems
- Managed a team of 10 employees
Education
Belleville High Shcool
BellevilleSkills
- Equipment Programming
- Recordkeeping
- Software Installation
- Hardware installation
- Problem Solving
- Critical Thinking
- Equipment maintenance
- Network connectivity
- Equipment Repair
- Customer relations
- Diagnostic testing
- Security awareness
- Attention to detail
- Parts replacement
- System upgrades
Timeline
ATM Field Service Technician
HTX - Diebold Nixdorf
02.2025 - Current
Utility Operator
Georgia Pacific
06.2024 - Current
Field Service Technician II
EMSAR
11.2022 - 11.2023
ATM Field Service Technician
Shields Business Solutions
08.2020 - 03.2021
Mobility Specialist
Hoveround Corporation
09.2019 - 07.2020
Field Service Technician
National Seating and Mobility
09.2018 - 06.2019
Professional Driver
Lyft
04.2017 - 06.2024
Distribution Associate
Pet Valu
01.2016 - 04.2017
CRT Technician
CMC Adaptive Seating and Homecare
01.2009 - 12.2015
Belleville High Shcool