Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeffry Ettesvold

Granite Falls,MN

Summary

ATM Service Technician with proven expertise in diagnosing hardware and software issues. Skilled in spare parts management and remote troubleshooting, I excel in minimizing downtime and enhancing client satisfaction through strong communication and professionalism. Successfully supported the deployment of new ATM units, ensuring optimal performance and reliability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

ATM Service Technician

Self Employed Services
12.2024 - Current
  • Minimized downtime for ATMs, ensuring optimal machine performance.
  • Coordinated with vendors to obtain necessary parts and equipment, ensuring minimal delay in addressing client needs related to ATM servicing.
  • Collaborated with cross-functional teams to streamline ATM installation processes and improve overall efficiency.
  • Provided prompt technical support in response to service calls from clients, resulting in quick issue resolution.
  • Developed strong relationships with clients through clear communication and understanding their specific needs regarding ATM functionality.
  • Demonstrated expertise in diagnosing hardware and software issues, ensuring smooth operation of ATMs at all times.

ATM Service Coordinator

Paramount Management Group
07.2017 - 12.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.

ATM Service Technician

Express Teller Services
09.2003 - 06.2017
  • Minimized downtime for ATMs, ensuring efficient cash management and optimal machine performance.
  • Managed inventory levels efficiently, ensuring adequate availability of spare parts needed for timely repairs or replacements during service visits.
  • Developed strong relationships with clients through clear communication and understanding their specific needs regarding ATM functionality.
  • Demonstrated expertise in diagnosing hardware and software issues, ensuring smooth operation of ATMs at all times.
  • Played a key role in the successful deployment of new ATM units at various locations within assigned territory.
  • Supported bank staff with training on proper usage and basic troubleshooting techniques for their respective ATM units.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Education

General Studies

Community College of The Air Force

Skills

  • Diagnostic skills
  • Network connectivity
  • Hardware installation
  • Field service
  • Spare parts management
  • ATM maintenance
  • Remote troubleshooting
  • Equipment programming
  • Professionalism
  • Self motivation

Certification

Triton Certified Technician

Timeline

ATM Service Technician

Self Employed Services
12.2024 - Current

ATM Service Coordinator

Paramount Management Group
07.2017 - 12.2024

ATM Service Technician

Express Teller Services
09.2003 - 06.2017

General Studies

Community College of The Air Force

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Jeffry Ettesvold