Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Lee

Summary

Proven in enhancing ATM functionality and customer satisfaction at Datrue Process Automation, I excel in electrical troubleshooting and customer relations. By implementing preventative maintenance and leveraging diagnostic skills, I've significantly reduced downtime. My collaborative approach and problem-solving abilities ensure optimal operational efficiency and strong client relationships, making me a valuable asset to any team.

Overview

9
9
years of professional experience

Work History

ATM Service Technician

Datrue Process Automation
01.2021 - Current
  • Demonstrated expertise in diagnosing hardware and software issues, ensuring smooth operation of ATMs at all times.
  • Optimized ATM performance through thorough analysis of error logs and implementing necessary corrective actions.
  • Evaluated the effectiveness of current maintenance schedules, adjusting as necessary based on actual machine performance data collected over time.
  • Provided prompt technical support in response to service calls from clients, resulting in quick issue resolution.
  • Collaborated with cross-functional teams to streamline ATM installation processes and improve overall efficiency.
  • Provided exceptional customer service by addressing client inquiries and concerns related to ATM operations effectively and professionally.
  • Supported bank staff with training on proper usage and basic troubleshooting techniques for their respective ATM units.
  • Developed strong relationships with clients through clear communication and understanding their specific needs regarding ATM functionality.
  • Contributed to increased uptime of ATMs by performing preventative maintenance procedures on a consistent basis.
  • Minimized downtime for ATMs, ensuring efficient cash management and optimal machine performance.
  • Improved ATM functionality by performing regular maintenance and troubleshooting tasks.
  • Played a key role in the successful deployment of new ATM units at various locations within assigned territory.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Assisted customers with technical support inquiries.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Installed and maintained automated teller machines in retail stores.

Industrial Motor Mechanic

Great Plains Technical Services
01.2018 - 01.2021
  • Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
  • Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
  • Assisted in the successful completion of major overhauls by providing technical expertise and hands-on support during critical phases.
  • Successfully completed all assigned tasks while consistently maintaining a high level of attention to detail and quality in each phase of gas construction projects.

Forklift Operator

Sheffield Construction
08.2015 - 01.2018
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Education

Osha 40

High School Diploma -

South High School
Bakersfield, CA

Skills

  • Electrical Troubleshooting
  • Network Connectivity
  • Hardware Installation
  • Diagnostic Skills
  • Equipment Repair
  • ATM maintenance
  • Cash handling expertise
  • Security awareness
  • Basic accounting
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Parts Replacement
  • Hand and Power Tool Operation
  • Mechanical abilities
  • Remote Troubleshooting
  • Relationship Building
  • Customer Relations
  • Microsoft Excel
  • Microsoft Office
  • Cable Management
  • Software Installation
  • Electrical Component Replacement
  • Preventive Maintenance
  • Time management abilities
  • Professional Demeanor

Timeline

ATM Service Technician

Datrue Process Automation
01.2021 - Current

Industrial Motor Mechanic

Great Plains Technical Services
01.2018 - 01.2021

Forklift Operator

Sheffield Construction
08.2015 - 01.2018

Osha 40

High School Diploma -

South High School

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Tyler Lee