Andrew Cortes
Joseph
Lake Mary,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
ATM Field Service Technician
Lanza Trucking
08.2021 - 01.2023
- Streamlined inventory management by maintaining proper parts stock for emergency repairs.
- Optimized machine performance by calibrating components such as card readers, cash dispensers, and receipt printers.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
- Expedited problem resolution through effective communication with helpdesk support teams.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained customer employees and managers on machine use and maintenance.
Education
Associate of Science - Digital Media
Seminole State College of Florida
Sanford, FL 05.2001 -
EMS Certificate - EMS
Seminole State College of Florida
Sanford, FL 05.2001 -
High School Diploma -
Crooms Academy Of Information Technology
Sanford, FL 05.2001 -
Skills
Adaptability
Timeline
ATM Field Service Technician
Lanza Trucking
08.2021 - 01.2023
Associate of Science - Digital Media
Seminole State College of Florida
05.2001 -
EMS Certificate - EMS
Seminole State College of Florida
05.2001 -
High School Diploma -
Crooms Academy Of Information Technology
05.2001 -