Joyce Augustine
Louisville,KY
Summary
I was a dedicated cashier with experience in high-end retail operations. i always remained Professional and friendly with remarkable customer service and sales abilities; bringing experience and product knowledge to exceed revenue goals. But before that, i was a trustworthy and dedicated server for two whole years, earning an experience serving customers and operating a register. I am mostly cheerful when assisting customers with requests and meeting special needs. i am very reliable, along with strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. I am very successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Receptionist
H&r Block
Louisville, KY
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Supervisor
Valu Market Iroquois Manor
Louisville, KY
07.2023 - 12.2024
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
Cashier
Walmart
175 Outer Loop
07.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Server
Cracker Barrell Old Country Store
11000 Dixie Highway
06.2019 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Of Arts - Criminology
Western Kentucky University
Bowling Green, KYHS Diploma - Jounalism
Pleasure Ridge Park High School
Louisville, KY06.2020
Skills
- Register Operations
- I have a keen eye for catching errors
- I am self-driven and consistently strive for excellence
- Peer Relationships
- Customer Interaction
- I can adapt quickly to new challenges or circumstances
- Cleaning and Organization
- Bagging Items
- I can adapt swiftly to new technologies and tools
- Price Verifications
- I enjoy tackling complex challenges & finding solutions
Timeline
Receptionist
H&r Block
01.2025 - Current
Supervisor
Valu Market Iroquois Manor
07.2023 - 12.2024
Cashier
Walmart
07.2021 - 05.2023
Server
Cracker Barrell Old Country Store
06.2019 - 07.2021
Bachelor Of Arts - Criminology
Western Kentucky University
HS Diploma - Jounalism
Pleasure Ridge Park High School