Joyce Bertoch
Shawnee,KS
Summary
Resourceful and adaptable professional with a diverse background poised to re-enter the workforce. Adept problem solver known for quickly grasping new concepts and adapting to dynamic environments. Proven ability to excel in customer-facing roles, delivering exceptional service and fostering positive relationships. Focused and driven, I thrive in team-oriented, forward-thinking environments where innovation and collaboration are valued.
Overview
33
33
years of professional experience
Work History
Independent Insurance Broker
Self-employed
Shawnee, KS
08.2023 - 04.2024
- Successfully prepared for the exam and obtained an Accident and Health Insurance license within an accelerated timeframe of just 10 days.
- Effectively expanded networking reach by organizing engaging social events at independent living centers, fostering meaningful connections within the community.
- Utilized analytical skills to accurately evaluate intricate scenarios and offer informed guidance on insurance coverage options.
- Met with customers to provide information about available products and policies.
- Fostered solid client relationships through regular communication and exceptional standards of customer service.
Project Manager
Servant Christian Community Foundation
Olathe, KS
06.2002 - 06.2006
- Facilitated collaboration between Subject Matter Experts and the Technology team to develop an efficient online platform linking volunteers with meaningful opportunities in non-profit organizations.
- Analyzed and determined the necessary strategies and resources essential for achieving project objectives.
- Handled the sourcing, vetting, and supervision of vendors crucial for accomplishing project objectives.
- Provided comprehensive updates to managers regarding project finances, advancement, and technical hurdles on a consistent basis.
Project Manager
Black & Veatch Solutions Group
Overland Park, KS
06.1999 - 06.2000
- Effectively juggled multiple projects concurrently by prioritizing tasks considering urgency, resource availability, and alignment with organizational objectives.
- Crafted detailed project plans encompassing clear timelines, key milestones, and budgetary considerations, guaranteeing the on-time delivery of results.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Quality Assurance Manager
Inso Corporation
Kansas City, Missouri
09.1996 - 06.1999
- Improved software quality by implementing rigorous testing processes and quality assurance procedures on Windows, Mac, and Unix systems.
- Conducted root cause analysis on reported issues, providing actionable insights for effective remediation strategies.
- Led automation efforts to improve testing efficiency and reduce manual workload for the QA team.
- Developed training materials for onboarding new hires, fostering a culture of knowledge sharing within the team.
- Streamlined communication between developers and testers, facilitating faster issue resolution.
Quality Assurance Analyst
Prudential Insurance
Plymouth, MN
08.1994 - 07.1998
- Reduced defect rates with thorough test case creation and execution for various projects.
- Conducted comprehensive regression testing for each release cycle, ensuring seamless system upgrades without compromising functionality.
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables.
- Mentored junior analysts, sharing best practices in software testing methodologies and techniques.
Human Resource Specialist
The University Hospitals
Oklahoma City, OK
01.1992 - 06.1994
- Enhanced all job descriptions in hospital to align with the requirements of the Americans with Disabilities Act (ADA), ensuring inclusivity and accessibility for all candidates.
- Collaborated with the payroll department to optimize processes, resulting in a significant boost in overall efficiency.
- Supported the Affirmative Action Office in conducting a thorough investigation into a discrimination complaint.
- Served as the liaison between the Human Resources department and the HR Information System (HRIS) implementation team, gathering and coordinating requirements from diverse HR departments.
Management Analyst
The University Hospitals
Oklahoma City, OK
06.1991 - 01.1992
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
Education
Bachelor of Science - Industrial Engineering
Oklahoma State University
Stillwater, OK05.1991
Skills
- Customer Service
- Team training and development
- Customer Needs Assessment
- Critical Thinking
- Customer Engagement
- Administrative Functions
Timeline
Independent Insurance Broker
Self-employed
08.2023 - 04.2024
Project Manager
Servant Christian Community Foundation
06.2002 - 06.2006
Project Manager
Black & Veatch Solutions Group
06.1999 - 06.2000
Quality Assurance Manager
Inso Corporation
09.1996 - 06.1999
Quality Assurance Analyst
Prudential Insurance
08.1994 - 07.1998
Human Resource Specialist
The University Hospitals
01.1992 - 06.1994
Management Analyst
The University Hospitals
06.1991 - 01.1992
Bachelor of Science - Industrial Engineering
Oklahoma State University