Joyce Blackstone
Trenton,NJ
Summary
Experienced Administrative Assistant with a passion for learning and a proven track record of success. Skilled in organization, attention to detail, and multitasking in fast-paced environments. Committed to providing top-notch administrative support and building positive relationships with colleagues and clients. Dedicated to ongoing skill improvement and adept at adapting to new challenges for continued excellence in the role.
Quality-focused Data Entry Clerk experienced in data processing. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
7
7
years of professional experience
Work History
Data Entry Operator
State of NJ Department of Human Services
10.2023 - Current
- ESSENTIAL FUNCTIONS:
- 1. Responsible for transcribing data from incident reports submitted to the ORM by providers support coordination one call and ORM staff into New Jersey incident reporting management system.
- 2. receive an accurately enter data into NJIRMS which was assigned by from the OR quality, Quality Assurance team and varying formats. Initial incident report forms follow up incident report for narrative sent via email and on-call reports.
- 3. Combined data from multiple documents and sources of information into one report in NJIRMS.
- 4. Utilize various electronic information systems to ensure accurate information is reported.
- Verify data reported is accurate utilizing multiple electronic records, including eye record, licensing information system, provider and support coordination, spreadsheets, individual addresses, residential providers, date of birth, Medicaid verification and numbers, guardianship status and name and address of guardian correct spelling of name assigned support coordinator and support coordination agency.
- 5. Identify errors and discrepancies in the incident reports submitted by providers and support coordinators and note the corrections made on the document for the Quality Assurance team to review verify missing data review of electronic records and accurate data for Quality Assurance team.
HR Administrative Assistant
Catholic Charities Diocese of Trenton
11.2021 - 08.2023
- ESSENTIAL FUNCTIONS:
- 1. Enters critical employee data and runs relevant processes into HRIS databases.
- 2. Handles confidential information.
- 3. Works closely with HR Point People within Agency.
- 4. Represents the HR department at internal and/or external events and meetings.
- 5. Assists with general reports and inquiries, data entry, filing, organizing, taking meeting minutes, and special projects.
- 6. Creates and maintains HR personnel files.
- 7. Assists with credentialing and onboarding, and conducts follow ups on required documentation as needed.
- 8. Provides recruitment support & (resume screening, reference checks, job postings, candidate inquiries, recruitment mass mailing.)
- 9. Assists in creating employee ID badges as needed.
- 10. Maintain drivers' licenses and assigns gas pins for employees that are approved for driving agency vehicles.
- 11. Provides support during HR audits.
- 12. Runs NJ DMV driver’s abstracts for all employees. Issues & deactivates gas pins.
- 13. Enrollment of Agency employees into medical benefits plans.
- 14. Filing unemployment claims and answering wage audits.
- 15. Professional license checks.
- 16. OSHA tracking and input into system.
- OTHER DUTIES: Assists with departmental projects as needed (Benefits Fair, Employee Recognition events, career fairs, administrative tasks, etc.) Participates in and supports CAS or agency wide events and committees as requested. Serve as a relief staff for the front desk coverage. Trains any incoming front desk staff.
- Handles phones and faxes
- Communicated with Human Resources Department
- Monitors office supplies
- Responds to emails/faxes
- General clerical support duties including faxing, filing, scheduling and placing orders
- Provides administrative support for Human Resources Department
- Proficient in Microsoft Office
- Maintains all files, schedules, etc. Creates all new employee files and termination files.
- Composes correspondence
- Directs phone calls
- Manages incoming and outgoing mail
- Maintains databases
Office Assistant, Human Resources Associate
Catholic Charities Diocese of Trenton
02.2020 - 11.2021
- Assists with data entry using MS Word, Excel, and other databases (such as eTapestry Donor Database, HR systems...)
- Performs basic clerical duties (filing, typing, copying, collating, faxing, etc.)
- Answers phones, directs calls
- Greets and directs visitors
- Operates a variety of office equipment
- Manages incoming and outgoing mails and distribution
- Maintains office records as requested
- Provides routine information regarding departments/programs
- Other Duties:
- Completes annual driver abstracts
- Updates to the employee handbook
- Orders departmental supplies for Administration and HR
- Maintenance of employee codes for CAS building
- Inputs data / donations in eTapestry and verify Statement of Revenue as needed
- Assists with matching gift donations’ documentation and verifies donations
- Assists with other special projects for the Executive Office, Development Dept., and HR Dept., as needed (such as stuffing envelopes, folding brochures, affixing labels, sorting donations, setting up conf. room for meetings, etc.)
- Other clerical duties, as needed
Customer Service Representative
J & J Staffing Resources
08.2019 - 02.2020
- Handle customer inquiries via inbound telephone calls.
- Process applications via phone, email, web and fax.
- Provide information about the grant process and services.
- Troubleshoot and resolve website issues and concerns. Unlock client accounts and reset passwords.
- Document and update customer records based on interactions in an electronic Customer Relationship Management (CRM) Database
- Develop and maintain a knowledge base of the grants and services provided.
Customer Service Representative
Weber Scientific
07.2018 - 08.2019
- Handle customer inquiries via inbound telephone calls
- Process orders via phone, email, web and fax
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions in an electronic Customer Relationship Management (CRM) Database
- Develop and maintain a knowledge base of the evolving products and services.
Education
Vocational - Nursing
Assunpink Vocational School
Trenton06.1999
Diploma - General Studies
Ewing High School
Ewing, NJ06.1999
Skills
- Microsoft Office 365
- Adobe Acrobat
- Zoom
- Paylocity
- Google suite
- CRM integration
- ACD automatic call distributor
- Chat Support
- Data entry
- Attention to detail
- Confidential information handling
- Quality assurance
- Time management
- Effective communication
- Customer service
- Team collaboration
- Organizational skills
- Alphanumeric data entry
- Document scanning
- Administrative support
- File management
- Mail handling
- Remote work capabilities
Certificates & Diplomas
- Alison Learning Online:
- Certificate in Administrative Support
- Diploma in Customer Service
Timeline
Data Entry Operator
State of NJ Department of Human Services
10.2023 - Current
HR Administrative Assistant
Catholic Charities Diocese of Trenton
11.2021 - 08.2023
Office Assistant, Human Resources Associate
Catholic Charities Diocese of Trenton
02.2020 - 11.2021
Customer Service Representative
J & J Staffing Resources
08.2019 - 02.2020
Customer Service Representative
Weber Scientific
07.2018 - 08.2019
Vocational - Nursing
Assunpink Vocational School
Diploma - General Studies
Ewing High School