Joyce Cardona
Massachusetts Association For The Blind
WORCESTER,MA
5
years of professional experience
Work History
Transitional Living Specialist/Case Management
3 Years 10 Months- Coordinated individualized service plans, aligning supports with client goals and rehabilitation objectives.
- Assisted clients in securing stable housing through collaboration with local landlords, property managers, and housing agencies.
- Facilitated successful transitions to independent living for clients through comprehensive case management and support services.
- Facilitated community integration activities, connecting clients with housing, employment, and support resources.
- Documented progress notes and case records accurately, maintaining compliance with program requirements.
- Assessed client needs and barriers, adjusting interventions to improve successful transition outcomes.
- Promoted financial literacy among clients by providing workshops on budgeting, credit management, and debt reduction strategies.
- Coordinated educational opportunities such as job training programs or academic courses to help clients enhance their skills for future success in employment situations.
- Tracked client progress through meticulous documentation and reporting of service delivery outcomes to inform program improvements and demonstrate efficacy to stakeholders.
- Conducted thorough assessments of client needs, strengths, and barriers to develop tailored interventions for optimal success in independent living situations.
Community Health Worker
5 Months- Connected patients to community resources, social services, and behavioral health support.
- Coordinated patient outreach and follow-up for chronic care, preventive screenings, and missed appointments.
- Navigated referrals between primary care, specialty care, and external service agencies.
- Documented care coordination activities in electronic health records with accurate, timely updates.
- Collaborated with clinical teams to address barriers related to transportation, housing, and food insecurity.
- Supported patient enrollment in insurance, public benefits, and assistance programs.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
Mental Health Technician
7 Months- Supported de-escalation techniques during agitation and crisis situations.
- Monitored patient behavior and reported safety concerns to nursing staff.
- Documented observations, interventions, and shift changes with accuracy.
- Applied restraint and seclusion protocols according to behavioral health standards.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Education
Bachelor of Social Work - Social Worker
Associate of Science - Human Services
Skills
Housing navigation
Care coordination
Crisis intervention
Crisis management
Mental health support
Discharge planning
Documentation management
Group facilitation
Microsoft office
CPR/AED
Client advocacy
Youth development
Timeline
Transitional Living Specialist/Case Management
Massachusetts Association For The Blind
01.2023 - CurrentRead More
Community Health Worker
Edward M Kennedy
08.2022 - 01.2023Read More
Mental Health Technician
Hospital for Behavioral Medicine
11.2021 - 06.2022Read More
Westfield State University
Bachelor of Social Work from Social Worker
Read More
Quinsigamond Community College
Associate of Science from Human Services
Read More