Summary
Overview
Work History
Education
Timeline
AssistantManager

Joyce Cochran

Fort Valley,GA

Summary

Professional with solid experience in customer support, adept at resolving inquiries efficiently and enhancing customer satisfaction. Known for strong team collaboration and adaptability to changing needs, consistently delivering reliable results. Skilled in communication, problem-solving, and multi-tasking, with focus on meeting and exceeding performance goals. Recognized for positive attitude and effective interaction with diverse customers.

Overview

28
28
years of professional experience

Work History

In Bound Customer Service Rep

ResultsCX
11.2024 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.

Food Delivery Driver

Door Dash/Uber Eats
09.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

In-Home Child Caregiver

Self-employeed
01.2001 - 09.2024
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
  • Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
  • Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.

Receptionist

Life Changers
01.2000 - 01.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Seafood Clerk

Winn Dixie Supermarket
10.1998 - 01.2000
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.

Manager in Training

Hardee's Restaurant
01.1997 - 10.1998
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

Education

Associate of Science - Behavioral Science/Pre Nursing

Georgia Military College
Warner Robins, GA
04-2006

Timeline

In Bound Customer Service Rep

ResultsCX
11.2024 - Current

Food Delivery Driver

Door Dash/Uber Eats
09.2024 - Current

In-Home Child Caregiver

Self-employeed
01.2001 - 09.2024

Receptionist

Life Changers
01.2000 - 01.2001

Seafood Clerk

Winn Dixie Supermarket
10.1998 - 01.2000

Manager in Training

Hardee's Restaurant
01.1997 - 10.1998

Associate of Science - Behavioral Science/Pre Nursing

Georgia Military College

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Joyce Cochran