Summary
Work History
Education
Skills
Timeline
Generic

SHANE MILLNER

Mount Kisco

Summary

Creative written and oral communicator with skills in customer service & Public Relations. My intentions are to fortify the bond between brands and their target audience.

Work History

In-Bound Sales & Customer Service

Mavis Tire
  • In-Bound sales
  • Customer service
  • Utilize company software
  • Facilitated and processed orders for customers from company headquarters to local branches
  • Maintained relationships with Branch managers of all local branches along the east coast
  • Consistently worked overtime and weekends to achieve metric goals
  • Awarded weekly leader in sales award twice

Sales & Marketing

  • Learned to utilize company software
  • Prospect and hire new candidates
  • Train new hires
  • Maintain existing clients accounts
  • Build relationships with both Urban and Suburban small Businesses
  • Create Brand awareness among local business
  • Utilize & curated sales and customer service skills

Logistics Sub-Contractor

  • Acted as a liaison between clients and product suppliers
  • Processed and delivered orders for clients
  • Managed and processed orders for suppliers
  • Facilitated & multi-tasked multiple orders at once

Public Relations

  • Conducted research to promote clients across all industries on relevant podcasts and at local venues
  • Updated client contact list and communicated effectively with clients regarding upcoming promotional opportunities
  • Transcribed interview between company owner and professional for online blog
  • Searched for and compiled client ads and posts to maintain records of media mentions to demonstrate successful reach
  • Adjusted audio levels for interviews and client content to correct background noise for future publication
  • Conducted market research on behalf of clients to identify business opportunities
  • Utilized virtual tools such as Zoom to maintain business continuity during Covid19 pandemic

Education

Bachelor of Arts - Communications

Pace University, Dyson College of Arts & Sciences
Pleasantville, NY
05.2020

Associate of Arts - Communications and Media Arts

State University of New York, Westchester Community College
Valhalla, NY
05.2016

Certificate - Audio Engineering

Institute of Audio Research
New York, NY
05.2011

Skills

  • Microsoft Office
  • Google Suite
  • Pro Tools
  • Customer Service
  • Sales
  • Training
  • Interviewing

Timeline

In-Bound Sales & Customer Service

Mavis Tire

Sales & Marketing

Logistics Sub-Contractor

Public Relations

Bachelor of Arts - Communications

Pace University, Dyson College of Arts & Sciences

Associate of Arts - Communications and Media Arts

State University of New York, Westchester Community College

Certificate - Audio Engineering

Institute of Audio Research

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SHANE MILLNER