Joyce Dent-Weatherbe

Spar Inc is a Temp Agency for Target Sortation / Distribution Center in King Of Prussia, Pa. I was first hired as lead and later promoted to Shift Manager after Training. My Duties included:

• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Supervised warehouse operations by managing 30 employees during shifts.
• Trained employees on equipment operation and safety protocols.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Trained 10 new personnel regarding company operations, policies and services.
• Prevented company asset loss through surveillance and criminal laws pertaining to retail security.
• Helped customers locate products and checked store system for merchandise at other sites.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Responded to customer requests for products, services, and company information.
• Responded to specific customer requests, including RFP responses and industry-specific solutions.
• Assisted customers in troubleshooting product issues and provided timely technical support.
• Updated account information to maintain customer records.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Operate manual and electric material handling equipment such as carts, pallet jacks dollies and other equipment to move product
• Loaded, unloaded, and moved material to and from storage and production areas.
• Move product to storage area with proper equipment and stack and store merchandise
• Process orders including picking, checking, sorting, and consolidating freight, wrapping pallets, packing loading and shipment confirmation of customer orders
• Trained and supervised 25 new employees to apply best practices and comply with health and safety procedures and regulations.

• Handle inbound and outbound inquiries from members, providers, physicians, internal and external clients related to pharmacy benefits
• Research and resolve problems in timely manner and assist members in understanding and maximizing using of their pharmacy distribution program
• Use computerized systems to gather information and respond to questions
• Document issues and resolutions in common database
• Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintain accurate and complete documentation of all inquires in order to continuously improve customer service process and reduce potential legal concerns, while complying with all applicable company, state and federal safety.
• Upheld confidentiality requirements and regulatory compliance guidelines.

Manufacturer, supplier, distributor of custom, brand name wine and liquor glass bottles

• Secondary services such as assembly, warehousing, supply chain management, rework, imprinting, embossing, engraving, hot stamping, laser cutting, and screen printing are also provided
• Maintain safety-first work environment, utilizing proactive safety and ensuring personal protective gear requirements and standard operating procedures
• Handling, measuring, moving and lifting of glass
• Prepared orders for shipment by picking, packing, and labeling merchandise
• Checked packages and merchandise for damage and notified vendors
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms or lifting devices.

• Full-service accounts receivable management/collection company serving creditors primarily in medical and higher educational markets
• Maintain strictest confidentiality; adhere to all
• HIPAA guidelines/regulations
• Accountable for office's accounts receivable balance, inclusive of billing and collections
• Contacting insurance companies on outstanding claims, handling corrections and resubmissions
• Communicated directly with patients regarding their financial responsibility, document all calls timely and accurately in FACX billing system
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Establish payment arrangements per company policy
• Responsible for skip tracing and helping the department in other ways in order to mitigate losses.