Joyce Dilworth
Suwanee,GA
Summary
Administrative professional with a strong history of assisting and optimizing executive support remote, hybrid and onsite with productivity through organizational skills and expertise in MS Office. Recognized for excelling in fast-paced environments, showcasing analytical prowess and unwavering dedication to customer service, resulting in marked improvements in office efficiency. Dedicated to cultivating positive client, staff and management connections. Communicator with skills in problem-solving and conflict resolution. Experience in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Customer Service - Remote Contractor
Paramount Staffing/BPO American
Atlanta, GA
10.2024 - Current
- Manage inbound and outbound calls in a call center environment
- Provide excellent customer service by addressing inquiries, resolving issues, and offering appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Follow communication scripts and procedures to ensure consistency and quality
- Collaborate with team members and supervisors to meet performance targets
- Stay updated on product knowledge and company policies to effectively assist customers
- Adhere to BPO guidelines and standards for customer service excellence
Invoicing Payment Specialist - Remote Contractor
Russell Tobin Agency/UnitedHealthcare-Change Healthcare
Atlanta, GA
01.2024 - 03.2024
- Processed, documented, tracked, and reconciled medical payments
- Requested medical records in support of payments to providers
- Processed medical documents through email, phone, voicemail, and fax
- Verified and researched medical invoices
- Maintained knowledge base concerning medical health plans
- Responsible for medical audits
- (internal and external)
- Ensured appropriate documentation within payment guidelines
- Data entry into Oracle system for processing payments
Data Entry - Remote Contractor
Robert Half Agency/ Stride Corporation
Atlanta, GA
11.2023 - 12.2023
- Entered Obamacare applications to determine applicant eligibility for medical coverage and provider services
ERP Coordinator - Hybrid Contractor
Vertiv Corporation
06.2022 - 07.2023
- Coordinated closely with the ERP business process to maintain and update the ERP system and ensure seamless integration with all peripheral programs and systems
- Functioned as the primary point of contact for region-based ERP contacts for issues related to overall system management with specific emphasis on transactions
- Fast-paced, organized, multi-tasker with strong technical and administrative skills to assist working within Oracle EBS, in Excel to help with the clean-up backlog from January go-live
- Heavy data entry, mass spreadsheet data manipulation, uploads, and transfers to Oracle system
Long-Term Planner II - Remote
Philips, North America
Alpharetta, GA
06.2020 - 04.2022
- Created medium to long-term planning for all service operations resources related to the workload of order realization & services delivery; responsible for delivering effective and efficient planning in line with business objectives and obligations
- Functioned as the single person of contact for exception and escalation of service orders for customers, consumers, and service engineers (internal/external) in a professional matter
- Heavy calendar management in scheduling thirty engineers “each month” with over one hundred appointments for scheduling preventative maintenance on medical equipment with contracted customers
- Updated, rescheduled, and canceled appointments with engineers and customers
- Attended weekly meetings to present reports on upcoming contracts that need to be scheduled
Adjudicator - Remote Contractor
Corestaff Agency / Arizona Department of Economic Security
Atlanta, GA
05.2021 - 12.2021
- Investigated issues on claimant information for the Pandemic Unemployment Assistance through the Cares Act in a remote setting
- Certified work searches uploaded by claimants who applied for weekly benefit payments
- Researched tax returns, check stubs, bank statements and 1099s to verify reported wages
Admin Assistant, SR/Receptionist - Contratractor
AppleOne/Act I Employment Agency – SISCO BRAY Sales
Suwanee, GA
01.2020 - 03.2020
- Answered incoming calls and greeted visitors
- Updated Excel inventory sales spreadsheet
- Coordinated catering for sales meetings
- Ordered supplies and updated company files
Executive Assistant - Remote Contractor
Halo Venture Partners/Halo 360
New York, NY
01.2018 - 05.2019
- Administered support to two CEOs with frequent travel to New York.
- Assisted with intense personal and professional calendar management, domestic, and international travel.
- Reconciled heavy travel expenses in Concur from 2014 to 2019, and processed personal and business invoices.
- Assisted with, and distributed payroll for, in-home personnel.
- Assisted with personal and professional taxes, bank deposits, and vendor coordination for home and office.
- Assisted with onboarding new employees with documents, and remote access to the system.
- Created and organized electronic and manual file systems with vital documents.
- Ordered personal gifts for clients, and coordinated catering.
- Created various spreadsheets for the budget of a $9 million personal home renovation.
- Researched potential candidates, entered candidates into a database, sent out mass mailings via LinkedIn, and set up interviews.
- Arranged FedEx deliveries, sorted and opened mail, along with customary daily administrative responsibilities.
Administrative Assistant, SR - Contractor
AppleOne/Act I Employment Agency - CoreLogic
Atlanta, GA
05.2015 - 01.2016
- Responsible for supporting the SVP, VP, (5) Directors and (66) people with daily administrative responsibilities
- Receptionist for the office: Answered and directed telephone calls as requested
- Heavy calendar management with meeting coordination using Skype and Webex
- Coordinated regional meetings for SVP and (10) VPs with catering, hotel and travel arrangements, conference rooms, daily itinerary, online seminar access, and PowerPoint presentation from each VP into one for presentation to the group
- Reserved substantial conference room management within a system of (5) conference rooms
- Assisted HR with onboarding new employees with documents, office space, badging, IT, and building access
- Coordinated: office supplies, breakroom supplies, catering, office contractors, and building maintenance
- Created correspondence for clients and sent out announcements to the office
- Coordinated monthly town hall meetings via Webinar for (3) offices to include catering lunch for the office
- Coordinated volunteer and fun seasonal events for the office
- Arranged for express FedEx deliveries, sorted, and opened mail along with customary daily administrative responsibilities
Administrative Assistant, SR - Contractor
Express Employment – GA Transmission, Corporate
Tucker, GA
01.2014 - 05.2015
- Administered support to (2) Directors and an engineering team of (5) engineers with daily responsibilities
Administrative Assistant, SR - Project
Georgia-Power, Corporate
Atlanta, GA
12.2010 - 01.2013
- Administered support to several Directors and Managers along with their teams with daily administrative opportunities
Executive Assistant (PT & FT) - Contractor
Nannies and More, Corporate
Atlanta, GA
06.2006 - 12.2010
- Administered executive support to the CEO daily in a home office with personal and professional responsibilities
Executive Assistant
MainStreet Broadband, Corporate
Alpharetta, GA
07.2009 - 07.2010
- Administered executive support to CEO, EVP, SVP, VP and (50) people with daily administrative responsibilities
Administrative Assistant, SR
The Home Depot, Corporate
Atlanta, GA
01.2007 - 01.2009
- Administered support to (2) senior managers and the Home Services team in office and across the United States with administrative responsibilities
Education
Associate of Science - Business Administration, Management
Madison Area Technical College
Madison, WI12-2025
Associate Degree - Operations Management and Supervision
Madison Area Technical College
Madison, WI01.2016
Associate Degree - Administrative Professional
Madison Area Technical College
Madison, WI01.2015
Skills
- Advanced MS Office Skills
- Video Conferencing Proficiency
- Proficient in Salesforce
- Expense Reporting
- Webex Usage Experience
- Google Workspace Proficiency
- Electronic Document Signing
- Oracle
- Online Research Skills
- Team Collaborator
- Relationship Building
- Effective Communicator
- Critical Thinking
- Organized
- Strong Focus on Accuracy
- Customer Engagement
- Data entry
- Typing Speed: 65 WPM
Awards
IAAP, Member of the Year, (Gwinnett Chapter)
IAAP, June Barnes Professional Development Award, (Georgia Division)
IAAP, Kathy Barker Charter Member Award, (Gwinnett Chapter)
References
References available upon request.
Timeline
Customer Service - Remote Contractor
Paramount Staffing/BPO American
10.2024 - Current
Invoicing Payment Specialist - Remote Contractor
Russell Tobin Agency/UnitedHealthcare-Change Healthcare
01.2024 - 03.2024
Data Entry - Remote Contractor
Robert Half Agency/ Stride Corporation
11.2023 - 12.2023
ERP Coordinator - Hybrid Contractor
Vertiv Corporation
06.2022 - 07.2023
Adjudicator - Remote Contractor
Corestaff Agency / Arizona Department of Economic Security
05.2021 - 12.2021
Long-Term Planner II - Remote
Philips, North America
06.2020 - 04.2022
Admin Assistant, SR/Receptionist - Contratractor
AppleOne/Act I Employment Agency – SISCO BRAY Sales
01.2020 - 03.2020
Executive Assistant - Remote Contractor
Halo Venture Partners/Halo 360
01.2018 - 05.2019
Administrative Assistant, SR - Contractor
AppleOne/Act I Employment Agency - CoreLogic
05.2015 - 01.2016
Administrative Assistant, SR - Contractor
Express Employment – GA Transmission, Corporate
01.2014 - 05.2015
Administrative Assistant, SR - Project
Georgia-Power, Corporate
12.2010 - 01.2013
Executive Assistant
MainStreet Broadband, Corporate
07.2009 - 07.2010
Administrative Assistant, SR
The Home Depot, Corporate
01.2007 - 01.2009
Executive Assistant (PT & FT) - Contractor
Nannies and More, Corporate
06.2006 - 12.2010
Associate of Science - Business Administration, Management
Madison Area Technical College
Associate Degree - Operations Management and Supervision
Madison Area Technical College
Associate Degree - Administrative Professional
Madison Area Technical College
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