Joyce Dockstader
Britton,MI
Summary
Knowledgeable team player with proven ability to effectively engage and educate diverse audiences. Demonstrated success in product demonstrations and increasing customer interest through clear, compelling presentations. Possesses strong communication and interpersonal skills, consistently fostering positive customer interactions.
I am a people person and love working with and enhancing customers experience.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar General Market
08.2023 - Current
- Streamlined daily operations and optimized inventory management processes.
- Facilitated team efforts to uphold store cleanliness and organization standards.
- Mastered customer service protocols to elevate shopping experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Dollar General Market
10.2022 - 08.2023
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Supported inventory management processes, optimizing stock levels and organization.
- Trained new employees on operational procedures and customer service standards.
- Monitored employee performance and provided constructive feedback to improve efficiency.
- Collaborated with team to implement promotional displays, enhancing product visibility.
- Developed strategies to enhance customer satisfaction and streamline checkout processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Lead Cook
Britton Bullpen
03.2019 - 06.2022
- Supervised kitchen staff to ensure efficient meal preparation and adherence to safety standards.
- Developed and implemented new recipes, enhancing menu variety and customer satisfaction.
- Trained new cooks on proper cooking techniques and kitchen equipment usage.
- Managed inventory levels to reduce waste and control food costs effectively.
Demonstrator
Demolicios
05.2011 - 04.2019
- Operated tools and equipment safely to ensure efficient demolition processes.
- Collaborated with team members to execute project plans effectively.
- Followed safety protocols to maintain a secure work environment.
Education
High School Diploma -
Crawford AuSable High School
Grayling, MITimeline
Store Manager
Dollar General Market
08.2023 - Current
Assistant Manager
Dollar General Market
10.2022 - 08.2023
Lead Cook
Britton Bullpen
03.2019 - 06.2022
Demonstrator
Demolicios
05.2011 - 04.2019
High School Diploma -
Crawford AuSable High School