Joyce Doneyhue Schorr
Entiat,WA
Summary
Dedicated customer service professional with proven cash handling expertise. Known for reliability and integrity, consistently resolving issues to enhance customer loyalty and satisfaction.
Overview
2021
2021
years of professional experience
Work History
Cashier/ Dept. Lead
Fred Meyer
Wenatchee, WA
04.2015 - 04.2020
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Sup./Head Vault Teller
The Comunity Bank
Lancaster, OH
03.2002 - 10.2013
- Managed daily operations, ensuring compliance with banking regulations and internal policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Store Manager
Chistopher & Banks
Lancaster, OH
1999 - 2002
- Oversaw daily store operations, ensuring high standards of customer service and product presentation.
- Managed inventory levels, conducting regular audits to optimize stock availability and reduce shrinkage.
- Trained and mentored staff on sales techniques and operational procedures to enhance team performance.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Lazarus
Lancaster, OH
1998 - 1999
- Open/close responsibilities.
- Processed transactions accurately using point-of-sale systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Pkg. Car Driver
UPS
Lancaster,OH
1989 - 1998
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Assisted in loading and unloading packages while adhering to weight distribution guidelines.
- Maintained accurate logs of deliveries.
Education
High School Diploma -
Skills
- Customer service
- Cash handling
- Work ethic and integrity
- Reliability and punctuality
Timeline
Cashier/ Dept. Lead
Fred Meyer
04.2015 - 04.2020
Customer Service Sup./Head Vault Teller
The Comunity Bank
03.2002 - 10.2013
Store Manager
Chistopher & Banks
1999 - 2002
Sales Associate
Lazarus
1998 - 1999
Pkg. Car Driver
UPS
1989 - 1998