Joyce Finney

• Coordinate provider credentialing and primary source verification, confirming medical education, board certifications, state licensure, work history, malpractice history, and other required credentials with issuing boards and institutions.

• Verify provider qualifications and background information, including training, certifications, exclusion and sanction information, peer references, and hospital affiliations, as applicable.

• Monitor expiration dates for medical licenses, DEA registrations, and certifications, and send timely renewal reminders to help prevent lapses.

• Maintain organized digital and physical provider files to support audit readiness and applicable requirements from The Joint Commission (TJC), NCQA, CMS, and AAAHC.

• Draft and maintain accurate, regulatory-compliant meeting minutes that capture clinical quality data, peer reviews, and executive decisions for official healthcare records.

• Serve as a primary point of contact for interdepartmental coordination, working with supervisors to align workplace activities across departments, units, and teams.

•Support the CEO and senior leaders by compiling information, preparing administrative materials, and coordinating leadership needs.

• Answered incoming calls and responded to customer inquiries.
• Prepared work orders for optical lab
• Streamlined filing systems for contracts and invoices to enhance document retrieval efficiency.
• Determined insurance co-pays based on patient eligibility criteria
• Answered incoming calls and respond to customer inquiries.
• Strengthened vision partnership through proactive planning and clear communication.
• Maximized the vision relationship between us and our partner through effective planning and communication
• Ensured all patients' needs are met and followed up by patient surveys
• Maintained merchandising principles for easier showing experience for patients

• Achieved exceptional results on sales targets, training saturation, and controllables to plan, contributing to overall store performance
• Consistently achieved and exceeded individual and store goals for brand initiatives. 132% to goal, increased Average dollar customer each year, LY increase of $40 in A$C, Increased conversion over Ly 1.1% lift, and a 21.3% increase for Multiples over LY as well. added an additional $57, 103 to the stores volume
• Collaborated daily with leadership across multiple locations to understand operational needs, provide assistance, and gather feedback for optimization
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
• Taught junior employees across 35 locations how to meet operational and sales goals with proactive strategies
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action
• Analyzed sales reports to identify trends, enhance sales performance, and improve accuracy in inventory management
• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
• Contributed to merchandising ideas at team meetings to increase sales
• Collaborated with department heads to create comprehensive training strategies for new hires and existing staff members
• Managed multiple projects simultaneously while ensuring deadlines were met
• Arranged on-the-job training for new hires
• Assessed the effectiveness of training programs and identified areas of improvement
• Designed and delivered engaging training sessions to employees across multiple departments
• Analyzed training needs to develop new training programs and modified and improved existing programs

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
• Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to ensure efficient operations
• Managed inventory tracking and physical inventory counts to minimize loss
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
• Cultivated repeat business by addressing customer concerns with friendly, knowledgeable service
• Resolved customer problems by investigating issues, answering questions and building rapport
• Enhanced workflow productivity by hiring, managing, and developing top talent

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
• Created employee incentive sales contests to boost team morale and increase sales volume
• Boosted team morale and overall sales volume by creating employee incentive sales contests
• Hired, supervised, and coached employees on sales strategies and protocols to reduce process gaps and enhance performance
• Engaged with customers daily to understand their needs and provide assistance. to understand needs, provide assistance and collect feedback to optimize operations
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
• Implemented incentive and reward-based programs to motivate higher sales through positive reinforcement of effective sales practices
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel

• Worked closely with Doctors to deliver daily patient appointment requirements, developed solutions and met deadlines
• Prioritized and organized tasks to efficiently accomplish service goals
• Supported Doctors through efficient operations in areas of exam management, EMR/ appointment book operations
• Delivered coaching sessions to enhance team performance
• Motivated and inspired the team to consistently exceed sales goals
• Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters
• Focused on Comp Sales, % Sales to plan; Conversion and Customer count, Exam Growth; and Retention Goals
• Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments
• Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction
• Managed client frame selection processes and walked through lens options
• Successfully managed optical staff to ensure high levels of customer satisfaction and quality assurance
• Recruited, trained, and supervised opticians, technicians, sales associates, and other personnel as needed

• Built a positive relationship with members to achieve a healthier lifestyle
• Maintained daily appointments
• Processed payroll on a daily/ weekly basis
• Effectively managed a team of 20 direct reports
• Developed and executed marketing strategies to achieve targeted sales goals each week
• Assisted sales team and customers
• increased sales each week by building relationships with current and new members