Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Fokuo

Williston,ND

Summary

3001 29th street west Apt 115, Williston, ND, United States, 58801

7013105681

JOYCEKUSIAPPIAH290@GMAIL.COM

Joyce is working with DOCS Health as an Administrative Assistant staff. She previously worked with Standard Chartered Bank Ghana Retail Department for fifteen years. She also worked with the Bank of Africa as a Treasury Officer. Prior to that, Joyce worked as a teacher after her completion at the teacher training college Joyce completed her master's Degree and specialized in Development Finance at the University of Ghana Business School on May 27th, 2018. Joyce has excellent communication skills, report writing skills, and interpersonal relationship skills, and can work effectively in a multicultural environment.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Docs Healthcare
09.2023 - Current
  • . Checking patients in for scheduled appointments
  • . Answering phones and maintaining databases.
  • Keeping track of medical records and charts.
  • Transferring lab results to appropriate technicians.
  • Develop and maintain a filing system
  • .Ordering supplies and maintaining general office standards
  • Direct patients to the proper office or handle the situation
  • Provide primary and administrative support to the General Manager

Customer Service Representative

Ace Hardware
02.2023 - Current

. Project a positive representation of Ace

2. Greet customers entering and through the building and store,and thank customers by name when they are leaving the store.

3. Project a friendly, outgoing demeanor, work well with customers as well as associates

4. Clear customer checkout lines quickly and efficiently.

5. Answer and monitor all calls and pages promptly, courteously and effectively

6. Communicate any problem or issue that requires management assistance

7. Assist in pricing, stocking, marking and bagging of merchandise

Front Desk Manager

Quality Inn Hotel
01.2022 - 01.2023

1 .Supervise the housekeepers when they are done with their work

2. Ensure the hotel ambiance is looking good for the client

3. Report directly to the general manager

4. Check in guests to the hotel

5. Check out guests from the hotel

6. Manage the physical cash in our till

Universal Banker

Standard Chartered Bank
11.2007 - 01.2022

1. Cross-sell the bank products to clients

2. Ensure that every staff follows the bank's process flows

3. Manage Tellers and Operations Staff

4. Manage the branch cash position during the day to ensure that the branch doesn’t exceed its limit

5. Ensure that the ambiance of the branch looks good at all the time

6. Opened accounts for Customers

7. Processed Customers Standing Instructions

8. Ordered stationary as well as VISA/ATM cards for clients

9. Received Stationery from the Head Office for Branch use

Treasury Officer

Bank Of Africa
11.2006 - 11.2007

1. Sent swift advice to the Central Bank

2. Collected cash positions from all the branches for overnight lending

3. Assisted in Treasury purchases and rediscounts for clients

4. Ensured that the bank was always represented at the dealers' meeting

Education

Master of Science - MSC Development Finanace

University of Ghana Business
Ghana
11.2018

Bachelor of Science - Finance

University of Ghana Business School
Ghana
11.2006

Diploma -

Offinso Teacher Training College
Ghana
07.2000

High School Diploma -

Osei Kyeretwie High School
Ghana
06.1997

Skills

Good listening skills

Empathizing

Problem-solving

Excellent customer service

Microsoft Word, Excel, and PowerPoint

Timeline

Administrative Assistant

Docs Healthcare
09.2023 - Current

Customer Service Representative

Ace Hardware
02.2023 - Current

Front Desk Manager

Quality Inn Hotel
01.2022 - 01.2023

Universal Banker

Standard Chartered Bank
11.2007 - 01.2022

Treasury Officer

Bank Of Africa
11.2006 - 11.2007

Master of Science - MSC Development Finanace

University of Ghana Business

Bachelor of Science - Finance

University of Ghana Business School

Diploma -

Offinso Teacher Training College

High School Diploma -

Osei Kyeretwie High School
Joyce Fokuo