Joyce Fowler-Dye
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Resources for Human Development, Inc (RHD), excelling in client needs assessments and crisis intervention. Demonstrated expertise in maintaining confidentiality and ensuring compliance, coupled with strong written communication and multicultural competence. Achieved significant improvements in process efficiency and client satisfaction. Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
40
40
years of professional experience
Work History
Human Services Specialist
Resources for Human Development, Inc RHD
06.2007 - 07.2024
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
Accounts Payable /Accounts Receivable Coordinator
Philadelphia Coca Cola Co.
01.1985 - 11.1999
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.1961
Skills
- Written and verbal communication
- Client Needs Assessments
- Interviewing skills
- Multicultural Competence
- Back Ground Checks
- Client Service agreement, signature
- Transportation
- Meetings, Monthly or when needed
- Medication overseer etc
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- 40% Housing for Clients
- 15% Family & Program Connections
Timeline
Human Services Specialist
Resources for Human Development, Inc RHD
06.2007 - 07.2024
Accounts Payable /Accounts Receivable Coordinator
Philadelphia Coca Cola Co.
01.1985 - 11.1999
High School Diploma -
West Philadelphia High School
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