Joyce Galinski
San Antonio,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server/Waitstaff
IHOP
San Antonio, TX
02.2024 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
Head Cashier
Golden Wok Chinese Rest.
San Antonio, TX
02.2012 - Current
- Answered phones
- Took To Go Orders
- Cleaned and Organized area for To Go orders.
- Bagged and packaged orders.
- Repeated orders back to customers to ensure accuracy.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Education
Associate of Arts - Communication/Psychology
UTSA
San Antonio, TXSkills
- Table Bussing
- Food Delivery
- Safe Food Handling
- Order Management
- Food inspection
- Table Setting
- Food Running
- Beverage Preparation
Languages
Spanish
Professional
Affiliations
- Writer of her own articles from the student newspapers, short stories, and future books
- "People person," very sociable, love meeting new people, etc.
- Fast Learner
- Half a lifetime of cash handling experience
Timeline
Server/Waitstaff
IHOP
02.2024 - Current
Head Cashier
Golden Wok Chinese Rest.
02.2012 - Current
Associate of Arts - Communication/Psychology
UTSA