Joyce Gray
Marina,California
Summary
Technical editor and college instructor with over 25 years of experience in writing, teaching, coordinating, and publishing company policies and procedures in addition to having expertise in editing technical reports, quarterly newsletters, contract requirements documents, presentations, and proposals. Strong project management capabilities. A results-oriented individual. Able to work independently or as a member of a team.
Knowledgeable [Desired Position] with deep expertise in creating and managing comprehensive technical documentation. Proven track record of producing high-quality manuals, guides, and web content that enhances user experience and reduces support costs. Demonstrated proficiency in content management systems and technical writing tools.
Overview
42
42
years of professional experience
Work History
Part-time instructor
De Anza College
01.1973 - 01.2015
- Taught Speech courses: Fundamentals of Oral Communications and Public Speaking
Contractor
MK Technical Services
01.2006 - 01.2010
- Company Overview: (assigned to ITT RSS, Morgan Hill, CA)
- Edited and coordinated the production of the RSS Bulletin, the newsletter for ITT RSS
- Produced feature articles for the RSS Bulletin
- Edited briefings, presentations, and proposal input for engineering and marketing organizations
- (assigned to ITT RSS, Morgan Hill, CA)
Contractor
Advanced Technical Resources
01.2002 - 01.2003
- Company Overview: (assigned to Lockheed Martin, Sunnyvale, CA)
- Edited New Business proposals, contract requirements documents, and presentations
- Ensured accuracy and completeness of proposal and presentation input
- Collaborated with company subject matter experts to ensure that information and formats, meeting requirements determined by the customer and the New Business organization
- (assigned to Lockheed Martin, Sunnyvale, CA)
Communications Specialist
Applied Materials
01.2000 - 01.2001
- Publicized Applied Global University's training programs and news, interviewing subject matter experts and providing articles in monthly newsletters and on the web
- Developed targeted marketing strategies to maximize course enrollments
- Marketing projects resulted in the department achieving highest revenue in organization for two quarters in 2001
- Produced articles to publicize program milestones for a company-wide engineering project to be implemented over an 18-month period
- Collaborated with program managers to write marketing materials for courses on technical skills and employee development
- Identified key initiatives to be used as subject matter for intranet home page updates and coordinated the development of creative home page announcements
Technical Publications Specialist
Applied Materials
01.1995 - 01.2000
- Created course manuals for SAP training in finance organization
- Coordinated global roll out of SAP finance training manuals, meeting project schedule
- Performed quality assurance checks of training materials, resulting in accurate manuals for use both in classroom and in self-paced training
- Collaborated with subject matter experts to write, pilot test, and revise manuals for in-house courses in parts issuance and nonconformance reporting
- Developed and distributed electronic newsletter of milestones associated with worldwide SAP upgrade
Management Policy Analyst
Lockheed Missiles & Space Co.
01.1994 - 01.1995
- Wrote, revised, coordinated, and published company policies and procedures
- Consolidated policy directives with procedures as part of initiative to eliminate outdated documentation
- Project resulted in 33% reduction in procedures
Software Contract Administrator
Lockheed Missiles & Space Co.
01.1991 - 01.1993
- Administered software support contracts for approximately 25 vendors
- Determined required software licenses, maintenance agreements, and related products, researching usage levels and product updates with IT organization
Program Plans Analyst
Lockheed Missiles & Space Co.
01.1989 - 01.1991
- Edited proposals, reports, and presentations targeted to external customer
- Transitioned group to electronic publishing system from manual system
- Conducted proposal fact-finding regarding staffing requirements for technical publications support
Training Specialist
Lockheed Missiles & Space Co.
01.1982 - 01.1989
- Designed and presented Management and Professional Development training programs, including Building High Performance Teams and Career Planning Skills for Managers
- Selected training consultants and collaborated with them to tailor programs to company training requirements
- Coordinated organization-specific training in Systems Engineering
- Managed technical training budget of $500,000
Education
M.A. - English
Stanford University
Palo Alto, CAB.A. - English
Washington State University
Pullman, WAGraduate-level business courses -
Santa Clara University
Santa Clara, CASkills
- Strong editing skills
- Expertise in technical writing
- Excellent copywriting skills
- Collaborative team player
- Expertise in lesson planning
- Creative curriculum developer
Timeline
Contractor
MK Technical Services
01.2006 - 01.2010
Contractor
Advanced Technical Resources
01.2002 - 01.2003
Communications Specialist
Applied Materials
01.2000 - 01.2001
Technical Publications Specialist
Applied Materials
01.1995 - 01.2000
Management Policy Analyst
Lockheed Missiles & Space Co.
01.1994 - 01.1995
Software Contract Administrator
Lockheed Missiles & Space Co.
01.1991 - 01.1993
Program Plans Analyst
Lockheed Missiles & Space Co.
01.1989 - 01.1991
Training Specialist
Lockheed Missiles & Space Co.
01.1982 - 01.1989
Part-time instructor
De Anza College
01.1973 - 01.2015
B.A. - English
Washington State University
Graduate-level business courses -
Santa Clara University
M.A. - English
Stanford University
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