Joyce Hawkins
300 Georgetown Dr,LA
Summary
Results-oriented professional with extensive experience in managing operations and delivering exceptional customer service. Skilled in problem-solving, inventory management, and team training, contributing to increased client satisfaction and repeat business.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Dollar General
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff on effective customer service techniques and product knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed staff schedules to enhance coverage during peak business hours.
- Collaborated with corporate teams to execute promotional events effectively in-store.
- Resolved customer complaints swiftly, enhancing overall shopping experience and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Owner
Scott’s Catering
05.2000 - 12.2024
- Developed and implemented catering menus tailored to client preferences.
- Managed inventory, ensuring optimal stock levels and minimizing waste.
- Supervised staff during events, maintaining high service standards and efficiency.
- Coordinated logistics for events, including setup, execution, and breakdown processes.
- Built client relationships through personalized service and follow-up communications.
- Trained new employees on best practices in food safety and customer service.
- Streamlined operations by refining workflow processes for event execution.
- Monitored financial performance, adjusting pricing strategies to enhance profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Foreman
Bollinger Shipyards
Harvey La
02.2004 - 10.2020
- Supervised daily operations and workflow of shipbuilding projects.
- Coordinated tasks among crew members to ensure project timelines were met.
- Implemented safety protocols to maintain compliance with industry standards.
- Trained new personnel on equipment operation and safety procedures.
- Evaluated progress of construction activities, providing feedback for efficiency improvements.
- Managed resource allocation to optimize labor and material usage on-site.
- Conducted regular inspections to ensure quality control throughout projects.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Office Manager
Brown’s AC
Marrero La
03.1995 - 12.2003
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and logistics for team meetings and client appointments.
- Maintained accurate records of inventory and office supplies, ensuring availability.
- Implemented organizational systems that streamlined documentation processes.
- Supervised administrative staff, fostering a collaborative work environment.
- Developed procedures for onboarding new employees, improving integration time.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
LW Higgins
Marrero, LA05.1982
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
Timeline
Foreman
Bollinger Shipyards
02.2004 - 10.2020
Owner
Scott’s Catering
05.2000 - 12.2024
Office Manager
Brown’s AC
03.1995 - 12.2003
Store Manager
Dollar General
High School Diploma -
LW Higgins