Joyce Hunziker
Depew,USA
Summary
Dynamic and compassionate professional with a proven track record at Niagara Falls Memorial Medical Center, enhancing patient well-being through expert behavioral health support and crisis management. Excelled in staff training at Dibella’s Subs, demonstrating exceptional patient communication and leadership. Skilled in clinical documentation and treatment planning, committed to delivering care and support.
Overview
6
6
years of professional experience
Work History
Mental Health Counselor Intern
Erie County Medical Center
Buffalo, NY
08.2025 - Current
- Conducted individual and group therapy sessions to support mental well-being.
- Developed treatment plans tailored to client needs and progress.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Documented client progress and behavioral changes in electronic health records.
DIETARY AIDE
The GreenFields Continuing Care Community
Lancaster, NY
07.2023 - Current
- Prepared food to dietary guidelines, noting food sensitivities and allergens
- Assisted handicapped residents with feeding activities
- Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite
- Assisted with serving or delivering meals to support high-volume meal periods
MENTAL HEALTH COUNSELOR INTERN
Niagara Falls Memorial Medical Center
Niagara Falls, NEW YORK
08.2024 - 05.2025
- Encouraged positive behavior change by reinforcing healthy coping skills during counseling sessions.
- Developed expertise in providing mental health assessments and treatment plans for clients with diverse backgrounds.
- Established trusting relationships with clients through active listening, empathy, and respect for their autonomy.
SHIFT MANAGER
Dibella’s Subs
Cheektowaga, NY
07.2020 - 05.2023
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Motivated employees using strategic leadership style
CRISIS COUNSELOR
Crisis Text Hotline
US
08.2022 - 02.2023
- Provided crisis intervention and suicide prevention support
MENTAL HEALTH TECHNICIAN
BryLin Hospital
Buffalo, NY
06.2022 - 09.2022
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Met administrative and clinical documentation requirements in terms of both content and timeliness
- Intervened in crisis situations as constant and reliable presence for stability
Education
MASTER OF SCIENCE (M.S.) - CLINICAL MENTAL HEALTH COUNSELING
Niagara University
NY05-2026
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Rochester Institute of Technology
NY12-2022
Skills
- Customer Service
- Behavioral Health
- Crisis Management
- Staff Training and Onboarding
- Patient Communication
- Treatment Plans
- Clinical Documentation
Timeline
Mental Health Counselor Intern
Erie County Medical Center
08.2025 - Current
MENTAL HEALTH COUNSELOR INTERN
Niagara Falls Memorial Medical Center
08.2024 - 05.2025
DIETARY AIDE
The GreenFields Continuing Care Community
07.2023 - Current
CRISIS COUNSELOR
Crisis Text Hotline
08.2022 - 02.2023
MENTAL HEALTH TECHNICIAN
BryLin Hospital
06.2022 - 09.2022
SHIFT MANAGER
Dibella’s Subs
07.2020 - 05.2023
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Rochester Institute of Technology
MASTER OF SCIENCE (M.S.) - CLINICAL MENTAL HEALTH COUNSELING
Niagara University