Joyce Jensen
St. Cloud,FL
Summary
ABM Supervisor guiding on-time shuttle operations through disciplined team leadership and proactive safety oversight. Cuts downtime by enforcing pre-departure inspections and directing rapid driver reassignments during incidents to preserve published schedules. Seeks expanded supervisory duties to further improve fleet reliability and emergency response readiness.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2027
2027
years of professional experience
Work History
Supervisor
ABM industrials Transportation
05.2001 - Current
- Led shuttle preparation team to meet departure schedules, producing measurable reductions in turnaround delays.
- Trained new hires on safety and lockout-tagout procedures, decreasing reportable incidents.
- Assigned daily vehicle inspection routes using standardized checklists, identifying defects before departures.
- Coordinated with dispatch to reassign drivers during incidents, preserving published route schedules.
- At Orlando international Airport
Supervisor
SP Plus transportation
10.2021 - 04.2025
- Conducted daily safety inspections of lot equipment and coordinated vendor repairs to maintain continuous operations and reduce downtime.
- Trained new attendants on gate operations, card readers, and emergency evacuation protocols, improving team readiness and operational consistency.
- At Orlando
Bus Driver
Lake County public school
10.2020 - 06.2021
- Operated school bus on scheduled routes, ensuring safe transport for students and maintaining on-time arrivals.
- Conducted pre- and post-trip vehicle inspections to maintain safety standards and reduce mechanical incidents.
- Enforced student behavior policies during transit to maintain a secure environment and minimize disruptions.
- Coordinated with school staff and dispatch to adapt routes and resolve scheduling issues promptly.
- Maintained accurate daily logs and incident reports to support compliance and improve route planning.
- Completed end-of-day vehicle sanitation and PPE inventory checks to maintain health compliance for riders.
Customer Service Manager
Winn Dixie
Feb1995 - April
- Coordinated with inventory team to adjust shelf displays, reducing out-of-stock customer complaints during promotions.
- Trained 18 customer-service associates on complaint resolution scripts, cutting repeat escalations in branch traffic.
- Reduced cashier transaction errors by redesigning checkout audit steps, improving daily cash reconciliation accuracy.
- Delivered one-on-one coaching to struggling cashiers on POS functions and refund procedures to improve accuracy.
- At Kings Bay, GA
Education
High school diploma -
Oxford High school
Oxford, AR01-1983
Skills
- US Navy - Treasure Island CA, August 1988- February 1994, Worked in the Security department My duties included security of buildings and gates, Administrated paperwork and going to court, Emergency Response, Safety Compliance, Team Leadership
- Time management
- Attention to detail
- Customer service
Timeline
Supervisor
SP Plus transportation
10.2021 - 04.2025
Bus Driver
Lake County public school
10.2020 - 06.2021
Supervisor
ABM industrials Transportation
05.2001 - Current
Customer Service Manager
Winn Dixie
Feb1995 - April
High school diploma -
Oxford High school