Joyce Johnson
West Blocton,Alabama
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Cake Decorator
Target
Tuscaloosa, Alabama, United States
12.2013 - Current
- Managed daily production schedules for the bakery department, balancing complex, intricate decorating tasks with strict daily deadlines.
- Prioritized and multitasked effectively to manage a heavy workload of custom orders alongside daily inventory demands.
- Managed department inventory and supply ordering, tracking ingredient usage to minimize waste, control costs, and prevent shortages.
- Trained and supported new department members on technical skills, safety protocols, and daily operational routines.
- Maintained a highly organized, fast-paced workspace, streamlining workflows to meet high-volume production demands without sacrificing quality.
Store Manager
Dollar General
West Blocton
09.2008 - 12.2013
- Managed weekly labor and payroll budgets, accurately tracking employee hours, auditing timecards, and adjusting schedules to keep operations cost-effective.
- Served as the main point of contact for the team, helping to resolve everyday workplace disagreements, handle complaints, and keep morale high.
- Explained and enforced company policies fairly, making sure everyone on the team understood the rules and followed safety and operational guidelines.
- Handled sensitive personnel issues with discretion, listening to employee concerns, documenting situations accurately, and working with leadership on fair solutions.
- Handled hiring and interviewing for the department, reviewing applications and selecting candidates who would fit in well with the team culture.
- Welcomed and trained new hires, creating an organized onboarding process so they felt supported and learned their roles quickly.
- Kept accurate, private employee records, tracking things like attendance, performance evaluations, and training completions.
- Kept track of team productivity and adjusted daily routines to keep operations running smoothly and efficiently.
- Communicated important updates clearly to the team, ensuring everyone was on the same page regarding policy changes or new procedures.
Store Manager
Movie Gallery
Bay Minette
09.2003 - 08.2008
- Recruited, interviewed, and hired store associates, building a reliable team focused on customer engagement and product knowledge.
- Managed weekly employee scheduling and payroll budgets, adjusting hours based on weekend peak times and movie release calendars.
- Handled performance evaluations, coaching, and conflict resolution to maintain a positive, productive, and compliant work environment.
- Drove a customer-first culture, ensuring the team provided friendly assistance, handled membership account setups, and resolved customer complaints or late-fee disputes.
- Oversaw daily store openings and closings, managing cash drawers, safe drops, and secure building procedures.
- Managed a massive inventory of rental and retail media, tracking stock levels, processing weekly shipments of new releases, and handling defective or damaged product logs.
- Controlled store shrinkage and loss prevention by implementing strict inventory audit procedures and monitoring security systems.
Education
High School Equivalency Diploma - undefined
Jefferson Davis Community College
AtmoreSkills
- Leadership & Personnel: Employee Relations, Onboarding & Training, Conflict Mediation and Team Management
- Operations & Compliance: Payroll & Labor Budgeting, Workforce Scheduling, Workplace Safety/OSHA Compliance, Inventory Management, Records Administration
- Professional
Timeline
Cake Decorator
Target
12.2013 - Current
Store Manager
Dollar General
09.2008 - 12.2013
Store Manager
Movie Gallery
09.2003 - 08.2008
High School Equivalency Diploma - undefined
Jefferson Davis Community College