Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joyce Kelley

Joyce Kelley

Assistant Manager

Summary

Dynamic professional with a proven track record at Casey's General Stores Inc., excelling in customer service and inventory management. Recognized for enhancing team performance through effective communication and problem-solving skills. A fast learner committed to fostering positive relationships and driving operational success while maintaining a clean and organized environment.

Overview

2026
2026
years of professional experience

Work History

Assistant

Auntie Anns
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Assistant Deli/bakery Manager

Harps Grocery Store
02.2024 - 05.2025
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.

Phone Sales Representative

Quality Voices
01.2024 - 05.2024
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.

Assistant Manager

Caseys General Stores Inc
12.2022 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Ged -

Jonesboro High School
Jonesboro, AR

N/A -

Colorado Technical University
Colorado Springs, CO

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Problem-solving
  • Workload management
  • File and record keeping
  • Basic mathematics
  • Administrative tasks
  • Event planning
  • Schedule coordination
  • Conflict resolution
  • Decision-making
  • Meeting coordination
  • Multitasking and organization
  • Product and service sales
  • Inventory management
  • Production leadership
  • Customer service
  • Teamwork and collaboration
  • Active listening
  • Professional and mature
  • Excellent communication

Timeline

Assistant Deli/bakery Manager

Harps Grocery Store
02.2024 - 05.2025

Phone Sales Representative

Quality Voices
01.2024 - 05.2024

Assistant Manager

Caseys General Stores Inc
12.2022 - 02.2024

Assistant

Auntie Anns

Ged -

Jonesboro High School

N/A -

Colorado Technical University

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