Joyce Kim
Sacramento,CA
Summary
Experienced professional with a strong background in account management, customer service, fraud prevention, and care coordination. Skilled in data management and maintaining compliance with regulatory standards. Recognized for building client relationships and effectively resolving complex issues. Proven ability to adapt to various roles and industries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FMS Account Coordinator
Libertana
04.2025 - Current
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Update internal databases with account information, research, and analyze patient account activity to maintain accuracy.
- Enhanced client satisfaction by effectively managing complex cases and ensuring timely delivery.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Primary point of contact for case managers, vendors, clients, and family members.
- Facilitated onboarding of new clients/vendors, ensuring smooth transition and positive initial experience.
Care Coordinator
Libertana
04.2023 - 03.2025
- Assist Medi-Cal beneficiaries in obtaining access to waiver services, state plan services, and other community resources by identifying, coordinating, and collecting data required for the Assisted Living Waiver Program application. Handles Northern California approved counties and responsible for properly completing all documents required for the State Waiver Program Application as per ALWP and Agency policy.
- Review and evaluate the ALWP documents necessary for State Waiver Program Application, including Initial Assessments, Re-assessments, ISPs, Physician’s Reports, Medi-Cal eligibility, etc. Discuss State inquiries or requests for documentation with Lead CCA Coordinator, CCA Manager, CCA Staff, SNFs, and other referral sources.
- Responsible for the completion of Patient Charts as per Agency policy while establishing and maintaining good relationships with RCFE, SNFs, and other vendors.
- Assist the Agency in maintaining compliance with Federal, State, Local, and HIPAA Regulations or Joint Commission Standards.
Fraud Specialist
Gap Inc.
10.2020 - 04.2023
- Researches and resolves customer orders utilizing fraud tools.
- Managing inbound/outbound calls to customers and institutions while maintaining a high level of accuracy.
- Minimizing the number of fraud orders process by resolving customer issues and following the department guidelines for verification.
- Act as a customer advocate by researching and resolving complex customer concerns while ensuring one call resolution.
Sales Representative
California Academy of Sciences
04.2019 - 12.2019
- Persuasively negotiated terms with customers to meet profit targets. Prepared accurate price quotes and coordinated contracts to complete sales. Utilize Salesforce, Google Drive, Galaxy and Tessitura Ticketing systems to book and report revenue and account performance on a weekly, monthly, quarterly, and annual basis.
- Created Tessitura Manual for California Academy of Sciences Sales and Contact enter staffs/ trained staffs with ticketing/booking group procedures.
- Establish and maintain relationships with client accounts in the assigned territory, including hotel sales personnel, concierges, tour operators, group organizers, and corporate clients.
Area Sales Manager
Haiyi Hotels
08.2014 - 04.2019
- Responsible for obtaining, maintaining and developing professional long term business relationships to Local/Government negotiated corporate rates/accounts in five (5) Haiyi hotel properties.
- Handling USA and Europe tour group/corporate group markets.
- Responsible for convention management/city-wide group leads; from signing contracts, obtaining rooming lists and making sure all concessions are provided, to auditing and submitting the final reports to the convention partners.
- Prepare monthly sales forecast and pipeline reports.
Education
Bachelor of Commerce - Tourism And Hospitality Management
Far Eastern University
05.2004
Skills
- Adaptability
- Time Management
- Attention to Detail
- Organizational Skills
- Data Management
- Problem-Solving Skills
- Confidentiality
- CRM software
- Account Management
- Sales support
- Customer service
- Building strong relationships with clients
Certification
Understanding Key Account Management, Alison 2023
Timeline
FMS Account Coordinator
Libertana
04.2025 - Current
Care Coordinator
Libertana
04.2023 - 03.2025
Fraud Specialist
Gap Inc.
10.2020 - 04.2023
Sales Representative
California Academy of Sciences
04.2019 - 12.2019
Area Sales Manager
Haiyi Hotels
08.2014 - 04.2019
Bachelor of Commerce - Tourism And Hospitality Management
Far Eastern University
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